Sales & Guest Experience Coordinator

Renaissance Hotels; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing support team member. You will resolve guest calls and requests, use up-selling techniques to maximize revenue, and promote the brand image to guests and partners.

You will also process Marriott Rewards reservations, handle changes and cancellations, enter loyalty data into systems, and assist management with general office duties, training, and maintaining professional standards.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls and requests with professional communication.
• Use up-selling techniques to maximize revenue while maintaining guest loyalty.
• Process reservations, changes, and cancellations via phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software for reservations.
• Assist management in training and motivating employees; perform general office duties.

Skills

Sales skills

Communication

Customer service

Education

High school diploma or G.E.D. equivalent

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Sales & Marketing support team member. You will resolve guest calls and requests, use up-selling techniques to maximize revenue, and promote the brand image to guests and partners.

You will also process Marriott Rewards reservations, handle changes and cancellations, enter loyalty data into systems, and assist management with general office duties, training, and maintaining professional standards.