Sales Executive

V8 Hotel (Viva Bestari Inn Sdn Bhd); Skudai; On-site; MYR 39,000 - 61,000; Full time

Job summary

V8 Hotel in Johor Bahru seeks a Sales Executive to drive growth by handling walk-in inquiries and managing leads from the hotel’s official email. The role focuses on meeting sales targets, converting leads into bookings, and maximizing hotel revenue.

You will greet guests, provide information on services, availability, and rates, follow up on potential clients, maintain CRM records, and report daily to the Hotel Manager.

Qualifications

• Arrive for work on time, well-groomed and presenting a professional appearance to guests.
• Prepare Proposal letter, Banquet Event Order, etc for the Sales department
• Coordinate and conduct BEO meetings every Monday at 4:30pm involving operation departments
• Improve online presence within Social Media channels and maintain social media and Websites as required
• Carry out competitor research and analysis locally and regionally
• Maintenance of all sales databases
• Coordinate and execute direct mail campaigns
• Maintenance of all sales literature and campaigns and assist in production of marketing materials

Responsibilities

• Greet and assist walk-in guests with inquiries, ensuring leads are converted into bookings
• Provide detailed information about hotel services, room availability, pricing, and promotions to walk-in clients
• Achieve monthly sales targets for walk-in business as set by management
• Manage and respond promptly to all inquiries from the hotel’s official email with accurate rates and availability
• Proactively follow up with potential clients to convert email inquiries into bookings
• Ensure all email correspondence is professional and logged in the system
• Carry and achieve budgeted revenue targets for walk-in clients and email inquiries
• Develop and implement sales strategies to exceed targets, including promotions and follow-ups
• Build and maintain relationships with new and existing clients for customer satisfaction and repeat business
• Prepare and submit daily, weekly, and monthly sales reports to Hotel Manager

Job description

The Sales Executive is responsible for driving business growth by handling walk-in inquiries and managing leads from the hotel’s official email. This role focuses on meeting sales targets, converting leads into confirmed bookings, and maximizing hotel revenue by efficiently managing all inquiries and opportunities.

Key responsibilities

• Greet and assist walk-in guests with inquiries, ensuring all potential leads are converted into bookings
• Provide detailed information about hotel services, room availability, pricing, and promotions to walk-in clients
• Achieve monthly sales targets for walk-in business as set by the management
• Manage and respond promptly to all inquiries from the hotel’s official email, providing accurate and up-to-date information on rates, availability, and services
• Proactively follow up with potential clients to convert email inquiries into confirmed bookings
• Ensure all email correspondence is handled professionally, in line with hotel standards, and documented in the system
• Carry and achieve budgeted revenue targets for walk-in clients and email inquiries
• Develop and implement sales strategies to exceed sales targets, including promotional activities and follow-up on potential leads
• Build and maintain strong relationships with new and existing clients, ensuring customer satisfaction and repeat business
• Prepare and submit daily, weekly, and monthly sales reports on walk-ins, email inquiries, and converted business to Hotel Manager

About you

• Arrive for work on time, well-groomed and presenting a professional appearance to guests
• Responsible for preparing Proposal letter, Banquet Event Order, etc for the Sales department
• Responsible for conducting Coordination BEO Meeting on every Mondays, 4:30pm involved operation departments
• Responsible for improving online presence within Social Media channels and maintenance of social media and Websites as required
• Carry out competitor research and analysis, both locally and regionally
• Management and Maintenance of all sales database
• Coordination and execution of any direct mail campaigns
• Coordination and maintenance of all sales literature and campaigns and as required be involved in the production of marketing materials

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a sales executive?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Hotel & Accommodation Services 51-100 employees

Set within Nusa Bestari, a busy commercial district of Johor Bahru city, V8 Hotel is an ideal accommodation choice for leisure and business travelers.

The nine-storey high-rise building is featured with everything you need in your travel. There are a total of 193 spacious and cozy guest rooms ranging from superior rooms to family suites to meet different travelling needs.

A wide variety of dining options are served daily in the café. A swimming pool and gymnasium are available complimentary.

Meeting Rooms and Conference Hall are well equipped and ready for company functions.

Set within Nusa Bestari, a busy commercial district of Johor Bahru city, V8 Hotel is an ideal accommodation choice for leisure and business travelers.

The nine-storey high-rise building is featured with everything you need in your travel. There are a total of 193 spacious and cozy guest rooms ranging from superior rooms to family suites to meet different travelling needs.

A wide variety of dining options are served daily in the café. A swimming pool and gymnasium are available complimentary.

Meeting Rooms and Conference Hall are well equipped and ready for company functions.