Sales Executive

Cengage; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cengage in Malaysia, based in Greater Kuala Lumpur, seeks a driven Sales Executive to engage higher education institutes. You will plan activities, build a pipeline, and present learning solutions to campus decision-makers.

The role values field sales, relationship building, and comfortable product demonstrations. A bachelor’s degree and a minimum of two years of sales or customer interaction experience are preferred. Travel within the territory is expected as part of the role.

Qualifications

• Bachelor’s degree strongly preferred or equivalent work experience.
• Minimum of two years of successful sales or customer interaction experience.
• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
• Ability to establish and maintain effective relationships with customers.
• Highly flexible and adaptable to change.
• Competitive spirit and strong business insight.
• Independent with a positive learning attitude and a sense of integrity.
• Good disposition, resourceful, dedicated and possess good interpersonal and communication skills, both written and verbal.
• Demonstrated understanding of applied computer technology.
• Comfortable using technology in performing routine job tasks and for product demonstration purposes.
• Outstanding organizational and time management skills.
• Proficiency in PC and Microsoft Office applications.

Responsibilities

• Plan, organize, and prioritize sales activities to achieve sales targets.
• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.
• Build and implement strategic plans for opportunities through resource management and internal collaboration.
• Develop product knowledge and digital skills for sales calls, presentations, and delivery of digital courses.
• Provide support for instructor course set-up and student course access to drive digital activation's, and usage.
• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.
• Achieve and exceed established sales targets by promoting Cengage solutions to all customers by conducting sales calls with decision makers, identifying their needs, proposing solutions, and establishing relationships.
• Represent all product offerings and platforms across subject areas in your territory.
• Collaborate with internal account partners to implement institutional sales strategies and ensure complete coverage of Cengage solutions for each account.
• Apply available resources and internal sales support for digital customer course builds, training, and implementation.
• Confirm and connect with customers about options to access Cengage content in use at each account. Develop relationships with channel partners to coordinate content delivery and gain insight into campus initiatives.
• Maintain the customer database.
• Effectively manage travel, business, and sampling budgets.
• Clear communication, accurate reporting, and digital proficiency are emphasized for internal systems and sharing Cengage solutions.

Skills

Communication skills

Relationship building

Adaptability

Customer interaction

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

We believe in the strength and delight of learning

At Cengage, our employees contribute directly to helping students everywhere discover the power and joy of learning. We share a collective purpose – advancing innovation that empowers millions of learners to improve their lives and accomplish their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by a strong culture. We understand that an inclusive and diverse workplace is vital for our company, learners, and well-being. We appreciate diverse perspectives in all aspects of our work. We encourage employees of every level and background to share ideas and be their authentic selves at work. Our inclusive programs, benefits, and initiatives are part of our daily work environment. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

*The post-holder for this position will be based in Greater Kuala Lumpur, Malaysia with full working rights in country*.

The Sales Executive role is a field sales position covering public and private institutes of higher education. This role provides the opportunity to establish relationships and have a high level of customer engagement. It is preferred but not required that the sales professional has a background in outside sales, cross-selling, upselling, renewals, and longer sales cycles.

What You’ll Do:

Plan for Success

• Plan, organize, and prioritize sales activities to achieve sales targets.
• Use database tools to develop and maintain opportunities pipeline for every account in assigned territory.
• Build and implement strategic plans for opportunities through resource management and internal collaboration.
• Develop product knowledge and digital skills for sales calls, presentations, and delivery of digital courses.
• Provide support for instructor course set-up and student course access to drive digital activation's, and usage.
• Build itineraries and daily plans that effectively address territory priorities and optimize customer engagement.

Deliver Results

• Achieve and exceed established sales targets by promoting Cengage solutions to all customers by conducting sales calls with decision makers, identifying their needs, proposing solutions, and establishing relationships.
• Represent all product offerings and platforms across subject areas in your territory.
• Collaborate with internal account partners to implement institutional sales strategies and ensure complete coverage of Cengage solutions for each account.
• Apply available resources and internal sales support for digital customer course builds, training, and implementation.
• Confirm and connect with customers about options to access Cengage content in use at each account. Develop relationships with channel partners to coordinate content delivery and gain insight into campus initiatives.

Lead Your Business

• Ensure efficient allocation of time and resources, data analysis is used to identify priorities.
• Maintain the customer database.
• Effectively manage travel, business, and sampling budgets.
• Clear communication, accurate reporting, and digital proficiency are emphasized for internal systems and sharing Cengage solutions.

Skills You Will Need Here:

Basic:

• Bachelor’s degree strongly preferred or equivalent work experience and a proven, successful track record in a prior sales position.
• Minimum of two years of successful sales or customer interaction experience.
• Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
• Ability to establish and maintain effective relationships with customers.
• Highly flexible and adaptable to change.
• Competitive spirit and strong business insight.
• Independent with a positive learning attitude and a sense of integrity.
• Good disposition, resourceful, dedicated and possess good interpersonal and communication skills, both written and verbal.
• Demonstrated understanding of applied computer technology.
• Comfortable using technology in performing routine job tasks and for product demonstration purposes.
• Outstanding organizational and time management skills.
• Proficiency in PC and Microsoft Office applications.

Preferred:

• Direct sales, marketing, or editorial experience
• Prior ed tech sales experience
• Driven to succeed
• Owns a vehicle

Cengage's Higher Education business, Cengage Academic, supports learning and student success by providing materials and digital solutions to faculty and students. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. We help instructors be better teachers, we help institutions solve problems, and we empower students to demonstrate the power and joy of learning to transform lives!