Sales & Customer Experience Lead (PF-i Products)

RHB Banking Group; Johor; On-site; MYR 40,000 - 60,000; Full time

Job summary

RHB Banking Group in Malaysia, Johor is looking for a Sales professional to solicit and promote sales of PF-i products, ensuring high customer service standards. This role requires achieving individual sales targets while adhering to compliance policies and procedures. Candidates should be capable of cross-selling retail banking products and preparing proactive sales plans for prospective customers. Experience in sales and customer service is essential, making this a key position in their banking operations.

Qualifications

• Strong sales skills and ability to achieve targets.
• Experience in customer service and compliance.
• Ability to cross-sell banking products.

Responsibilities

• Solicit and promote sales of PF-i products.
• Ensure high standard of customer experience.
• Ensure compliance to policies and procedures.

Job description

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.
  
  

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.
  
  

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank
  
  

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
  
  

Operations

• Ensure that the physical sales