Sales & Customer Experience Associate

Dxn2u; Seremban; On-site; MYR 24,000 - 36,000; Full time

Job summary

Dxn2u in Malaysia is seeking a customer service representative responsible for engaging with customers, processing transactions, and handling inventory management tasks. The ideal candidate will exhibit excellent communication skills and a strong focus on customer satisfaction.

Successful candidates should be able to multitask and effectively manage administrative duties while maintaining store operations. Basic math and computer skills are essential to excel in this role, alongside the ability to work in a fast-paced environment.

Qualifications

• Excellent communication skills, verbally and in writing.
• Focus on delivering excellent customer service and satisfaction.
• Basic math skills for handling payments and transactions.
• Basic computer skills to work with spreadsheets and data.
• Strong organizational skills for multitasking in a fast-paced environment.
• Ability to remain calm in a busy and pressurized environment.

Responsibilities

• Greet customers and resolve any queries or concerns.
• Recommend products and explain their benefits to customers.
• Process payments and manage returns and refunds.
• Unload deliveries and maintain inventory stocking.
• Ensure a visually appealing store through merchandising.
• Maintain cleanliness and tidiness of the store.
• Assist with promotional events organized at the store.
• Manage administration tasks related to sales promotions and inventory.

Skills

Excellent communication skills

Customer service focus

Basic math skills

Basic computer skills

Organizational skills

Ability to work under pressure

Job description

Dxn2u in Malaysia is seeking a customer service representative responsible for engaging with customers, processing transactions, and handling inventory management tasks. The ideal candidate will exhibit excellent communication skills and a strong focus on customer satisfaction.

Successful candidates should be able to multitask and effectively manage administrative duties while maintaining store operations. Basic math and computer skills are essential to excel in this role, alongside the ability to work in a fast-paced environment.