Sales Coordinator, Sales Support

X-GIANTS GROUP; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

Jora Malaysia seeks a proactive Sales Coordinator to support KAMs in delivering excellent commercial service and managing customer accounts. The role involves preparing quotations, liaising with overseas offices and pricing teams, and ensuring accurate data across records and audits.

You will assist with onboarding, handle inquiries, and coordinate cross-functional teams to meet customer needs while driving higher conversion on quotations and ensuring compliant processes.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, or a related field.
• Minimum 5 years of experience in freight forwarding, logistics, sales support, or customer service.
• Experience in handling quotations within a freight forwarding environment.
• Familiarity with logistics systems (e.g., CargoWise) is an advantage.

Responsibilities

• Support KAMs in managing assigned customer accounts and day-to-day commercial coordination.
• Prepare quotations and mini RFQs by liaising with overseas offices, pricing teams, and tariff tools.
• Maintain accurate customer records and quotations in compliance with internal and audit requirements.
• Assist with customer onboarding, including credit application submissions (eCAF).
• Handle customer enquiries and follow up on quotations to maximize conversion rates.
• Coordinate cross-functional teams to respond to customer needs.
• Identify recurring service issues and help improve processes.
• Update and maintain Customer SOPs for compliance.
• Prepare reports and support KAMs in business reviews.

Skills

Quotations handling

Freight forwarding knowledge

Customer service

Sales support

Education

Diploma or Degree in Logistics, Supply Chain, or a related field

Bachelor's degree (Preferred)

Tools

CargoWise

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a proactive and detail-oriented Sales Coordinator to support our Key Account Managers (KAMs) in delivering excellent commercial service. This role plays a critical part in managing customer accounts, preparing competitive quotations, and ensuring seamless coordination across internal and external stakeholders.

Key Responsibilities

• Support Key Account Managers (KAMs) in managing assigned customer accounts and day-to-day commercial coordination
• Prepare quotations and mini RFQs by liaising with overseas offices, pricing teams, and tariff tools
• Maintain accurate customer records, quotations, and account data in compliance with internal and audit requirements
• Assist with customer onboarding, including credit application submissions (eCAF)
• Handle customer enquiries and follow up on quotations to maximize conversion rates
• Coordinate cross-functional teams to ensure timely and effective responses to customer needs
• Identify recurring service issues and collaborate with stakeholders to improve processes
• Update and maintain Customer SOPs to ensure compliance with validated procedures
• Prepare reports and support KAMs in business reviews, including follow-ups on action items

Quality, Health, Safety & Environment (QHSE)

• Support company objectives related to quality, health, safety, and environmental standards
• Ensure daily activities align with sustainability and safety practices
• Contribute to reducing workplace incidents and environmental impact

Additional Responsibilities

• Perform any other job-related duties assigned by the superior
• Adhere to the company’s Code of Conduct and policies

Requirements

Education & Experience

• Diploma or Degree in Logistics, Supply Chain, or a related field
• Minimum 5 years of experience in freight forwarding, logistics, sales support, or customer service
• Experience in handling quotations within a freight forwarding environment
• Familiarity with logistics systems (e.g., CargoWise) is an advantage

Education:

• Bachelor's (Preferred)

Experience:

• freight forwarding, sales support, or customer service: 5 years (Preferred)