Sales Consultant Specialist

TDCX; Malaysia; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & social security coverage

World-class workplaces

Flexible working arrangements

Learning & development plans

Job summary

TDCX, a Singapore-headquartered global BPO, is seeking individuals in Malaysia to deliver exceptional customer relations across multiple channels. The role emphasizes strong communication, empathy, and the ability to manage multiple systems while supporting leading brands.

The position offers comprehensive rewards, medical coverage, and opportunities for professional growth within a flexible, supportive environment that values learning and development.

Qualifications

• Education requirement includes Diploma or Bachelor’s degree or higher.
• 2 years of related work experience preferred, fresh graduates encouraged.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses from customer information.
• Excellent verbal and written communication, including phone etiquette.
• Comfort with using computers and multiple systems and learning new ones.
• Proficiency in English and language of supporting market.

Responsibilities

• Provide thorough support and follow-up at all stages of customer relations.
• Handle general inquiries, sales processes, and after-sales service across media channels (phone, email, web chat, social).
• Answer incoming calls and inquiries, including campaign facilities and quotes.
• Handle and qualify incoming complaints; provide information to resolve issues.
• Conduct outbound campaigns with advance notice to TDCX.
• Transform direct and indirect traffic into sales while maintaining high service quality.
• Perform other duties to support quality management and continuous improvement.

Skills

Customer service

Communication skills

Multitasking

Empathy

Phone etiquette

English proficiency

Education

Diploma

Bachelor's Degree

Advanced/Higher Diploma

Master's Degree

Tools

CRM systems

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Ensure a thorough support and follow-up at all stages of the Customer Relation
• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.
• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
• Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
• Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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