Sales Consultant, PF-i

RHB Bank Berhad; Port Klang; On-site; MYR 33,000 - 67,000; Full time

Job summary

RHB Bank Berhad invites applications for a front-line sales role focused on Personal Financing Islamic (PF-i) products. You will solicit PF-i sales, deliver excellent customer experiences, and use internal marketing and self-generated leads to build a pipeline.

You will set appointments, visit customers as needed, and cross-sell banking products while meeting individual KPIs in a fast-paced environment at our Port Klang/Malaysia branch.

Qualifications

• Bachelor degree in any related field.
• At least 1 year of sales and customer service experience.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Strong selling and negotiation skills.

Responsibilities

• Solicit and promote PF-i products to achieve business KPIs.
• Deliver superior customer experience.
• Prepare and execute sales plans for prospective customers using internal marketing or self-generated leads.
• Set appointments and conduct sales calls with new-to-bank customers.
• Cross-sell other retail banking products (ASB, PF, Credit Cards, Deposits).

Skills

Bachelor degree

Sales experience

Customer service

Strong communication

Negotiation skills

Interpersonal skills

Education

Bachelor degree - any related field(s)

Job description

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities: Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars - RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.