Sales Consultant

SEALY ASIA (MALAYSIA) SDN BHD; Selangor; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Base salary + commission

Performance bonuses

Medical benefits

Career development

Staff discounts

Annual leave

Job summary

Sealy Malaysia is seeking a Sleep Advisor to guide customers through the Sleep First Class journey from showroom walkthrough to post-delivery follow-up. The role requires a minimum of 1 year in premium B2C sales, with fluency in English and Bahasa Malaysia, and a professional, empathetic approach.

Base salary plus uncapped commission, performance bonuses, medical benefits, career development pathways, and staff discounts are offered. Weekend shifts are required, aligning with retail hours.

Qualifications

• At least 1 year of proven B2C sales success in premium retail.
• Fluency in English and Bahasa Malaysia required; local dialects welcome.
• Professional appearance and empathetic listener.

Responsibilities

• Greet customers and conduct sleep consultations to recommend personalised solutions.
• Provide product expertise on mattresses, technologies, and warranty.
• Exceed monthly sales targets through consultative selling.
• Follow up with warm leads and manage post-delivery coordination.
• Execute post-sales check-ins via phone/WhatsApp to ensure satisfaction.
• Maintain showroom merchandising and keep materials organized.

Skills

B2C sales

English

Bahasa Malaysia

Customer service

Job description

About us

At Sealy, we haven't just made mattresses. We've helped the world wake better. To drive our next phase of market expansion, we are looking for energetic, confident and highly motivated talents to join our team.

About the role

In this role, you will not only sell mattresses, but you will act as a Sleep Advisor, responsible for helping customers navigate supportive and comfortable sleep solutions. You will host the entire customer journey – from showroom walkthrough, personalised sleep consultations, frictionless point-of-sales (POS) experience, to the final delivery and sleep quality follow up.

Key responsibilities

• Sleep Consultation: Greet customers and conduct data-driven sleep consultations, guiding them through the Sleep First Class experience. Educate customers on Sealy Posturepedic ergonomic support systems without relying on aggressive sales jargon. Conduct deep-dive, low-pressure consultations regarding the client's physical wellness and sleep preferences to curate personalised sleep solutions.
• Product Expertise: Maintain in-depth understanding of mattresses, technologies and warranty to deliver exceptional brand representation and client experience.
• Sales Excellence: Exceed monthly sales targets through consultative selling skills without high pressure tactics.
• CRM Management: Follow up with warm leads, handle customer inquiries and manage post-delivery coordination. Document individual preferences and key personal milestones for proactive future engagement.
• Sleep Quality Follow-Up: Execute post-sales check-in via phone call/WhatsApp to ensure customer satisfaction with their new mattress.
• Showroom Merchandising: Ensure the showroom floor, mattress displays and marketing materials are clean and organised.

About you

At least 1 year of proven B2C sales success in premium retail, preferably in high-end furniture and/or luxury consumer goods or premium five-star hospitality.

Fluency in English and Bahasa Malaysia is required. Ability to speak local dialects is highly preferred to assist diverse customer base.

Professional appearance, excellent posture and confident.

Excellent communication skills and empathetic listener.

Willingness to work retail shift hours, including weekends and public holidays.

What We Offer

• Base salary plus uncapped commission structures with high earning potential.
• Performance bonuses tied directly to you and your showroom's overall success.
• Comprehensive medical benefits covering health insurance, outpatient clinical visits, optical and dental benefits.
• Career development pathways to step into showroom management or regional operations.
• Staff discounts on all premium bedding products, allowing you to live the brand's luxury sleep experience firsthand.
• Annual leave packages to allow you remain fully rested and refreshed.

Sealy Malaysia was established in Kuala Lumpur in 2002 and is part of Sealy Asia. Sealy Asia was started in 2001 as a joint venture between Sealy Inc. from the USA and Sealy of Australia. Today, Sealy Asia has territorial responsibilities over 11 countries in the region, namely: Hong Kong, Singapore, Taiwan, Malaysia, Indonesia, Philippines, Vietnam, Brunei, Cambodia, Laos and South Korea. The group has 6 established offices in Hong Kong, Singapore, Taipei, Seoul, Kuala Lumpur and Jakarta and distributors/dealers in Vietnam, Cambodia, Brunei and Philippines. The company has grown from strength to strength since 2001 and is now firmly established in the mature economies like Hong Kong, Singapore, Taiwan and Korea as well as growing rapidly in the other countries, like Malaysia, Indonesia and Vietnam.

Sealy Malaysia was established in Kuala Lumpur in 2002 and is part of Sealy Asia. Sealy Asia was started in 2001 as a joint venture between Sealy Inc. from the USA and Sealy of Australia. Today, Sealy Asia has territorial responsibilities over 11 countries in the region, namely: Hong Kong, Singapore, Taiwan, Malaysia, Indonesia, Philippines, Vietnam, Brunei, Cambodia, Laos and South Korea. The group has 6 established offices in Hong Kong, Singapore, Taipei, Seoul, Kuala Lumpur and Jakarta and distributors/dealers in Vietnam, Cambodia, Brunei and Philippines. The company has grown from strength to strength since 2001 and is now firmly established in the mature economies like Hong Kong, Singapore, Taiwan and Korea as well as growing rapidly in the other countries, like Malaysia, Indonesia and Vietnam.