Sales Consultant

Recruit.Com.Sg Pte. Ltd.; Johor Bahru; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Recruit.Com.Sg Pte. Ltd. in Johor Bahru is seeking a warm, persuasive Confinement Care Sales Consultant to guide prospective customers through selecting and booking confinement nanny services.

The role starts with 3–4 days per week at the JB office during onboarding, then transitions to a predominantly remote arrangement with in-person meetings at least twice monthly.

Qualifications

• Previous experience in sales, telesales, customer service, hospitality, healthcare, maternity services, or client-facing roles is preferred.
• Strong conversational and relationship-building skills are essential.
• Able to communicate confidently to support customers.
• Consultative and empathetic approach when communicating with expectant mothers and families.
• Persuasive without being overly aggressive or sales-driven.
• Patient and professional when handling questions and objections.

Responsibilities

• Engage with prospective customers through phone calls, WhatsApp, video calls, and other channels.
• Follow up promptly with qualified leads provided by the company.
• Understand each client’s confinement needs, delivery date, family preferences, budget, and household requirements.
• Recommend suitable confinement nanny services and packages based on clients’ circumstances.
• Explain service process, nanny-matching arrangements, policies, and booking requirements clearly.
• Build trust and rapport with expectant mothers, spouses, and family decision-makers.
• Address questions and concerns professionally while guiding them toward a decision.
• Follow up consistently with interested customers and maintain communication throughout the sales process.
• Achieve individual sales and conversion targets while maintaining a positive client experience.
• Gather feedback on customer needs, objections, and market trends to support service improvements.

Skills

Sales experience

Telesales

Customer service

Hospitality

Healthcare

Maternity services

Client-facing

Job description

We are looking for a warm, persuasive, and customer-focused Confinement Care Sales Consultant to guide prospective customers through the selection and booking of confinement nanny services. To ensure proper onboarding and training, the successful candidate will be expected to work from the Johor Bahru office approximately 3-4 days per week during the first 1-2 months. Once the candidate is sufficiently trained and able to perform independently, the role will transition to a predominantly remote arrangement, with attendance at the Johor Bahru office required at least twice per month for meetings, team collaboration, or operational needs.

Key responsibilities

Engage with prospective customers through phone calls, WhatsApp, video calls, and other communication channels.

Follow up promptly with qualified leads provided by the company.

Understand each client's confinement needs, expected delivery date, family preferences, budget, and household requirements.

Recommend suitable confinement nanny services and packages based on the client's circumstances.

Explain the company's service process, nanny-matching arrangements, policies, and booking requirements clearly.

Build trust and rapport with expectant mothers, spouses, and family decision-makers.

Address questions and concerns professionally while guiding them towards an appropriate service decision.

Follow up consistently with interested customers and maintain communication throughout the sales process.

Achieve individual sales and conversion targets while maintaining a positive client experience.

Gather feedback on customers needs, objections, and market trends to support improvements to services and sales approaches.

About you

Previous experience in sales, telesales, customer service, hospitality, healthcare, maternity services, or client-facing roles is preferred.

Strong conversational and relationship-building skills.

Able to communicate confidently to support customers.

Consultative and empathetic approach, particularly when communicating with expectant mothers and their families.

Persuasive without being overly aggressive or sales-driven.

Patient and professional when handling questions, objections, and sensitive client concerns.

Organised and disciplined in managing client records, appointments, and follow-up schedules.

Able to travel occasionally to the Johor Bahru office.