Sales Associate / Senior (Luxury Retail)

Tally; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

Tally is seeking a proactive Sales Associate for its boutique environment. You will engage clients with expert product knowledge, achieve sales targets, and provide top-tier service to maintain the store's premium image.

You will collaborate with teammates, host private appointments, and participate in boutique events to drive performance and customer satisfaction.

Qualifications

• 1–2 years of retail experience, preferably in luxury or premium brands.
• Strong communication and customer service skills.

Responsibilities

• Achieve sales targets through selling techniques, customer service and product knowledge.
• Identify clients’ expectations and complete sales transactions successfully.
• Advise clients across all product categories and cross-sell for maximum sales potential.
• Build collaboration with the team to achieve boutique objectives.
• Provide warm welcome and interact with every client proactively.
• Develop and maintain strong client relationships through professional service.
• Arrange private appointments with clients.
• Participate in events contributing to boutique performance.
• Model best practices in client service and product knowledge for the team.
• Coach and support new joiners for team integration.
• Maintain selling space, visual merchandising and store image to the highest standard.
• Support Back of House operations to enhance boutique efficiency.

Skills

Retail experience

Customer service

Communication skills

Job description

• Enthusiastic in achieving sales targets given by Boutique through effective use of selling techniques, customer service, clientele and product knowledge.
• Identify clients’ expectations and complete sales transactions successfully.
• Advise clients across all product categories and do cross-selling for achieving maximum sales potential.
• Build strong collaboration with the team in order to achieve sales and Boutique objectives.

Client Development

• Provide warm welcome and interact with every client proactively.
• Develop and maintain strong relationships with clients through consistent and professional client service.
• Arrange private appointments with clients.
• Participate to the events that contribute to the overall Boutique performance.

Role Model and Knowledge Sharing

• Act as a role model of Sales Associate to demonstrate the client service, selling techniques and product knowledge for improving department’s performance.
• Provide necessary support, coaching and being buddy of new joiners for team integration.
• Selected Senior Sales Associate to be experts in designated category and leverage their knowledge to the team for developing existing clients as well as clients’ recruitment.

Boutique Operation and Back of House Support

• Maintain the upkeep of selling space, visual merchandising and image of the store in highest standard.
• Provide support to Back of House operation to enhance Boutique efficiency.

Requirement

• Minimum 1 to 2 years of retail experience, preferably in luxury or premium brands.
• Strong communication and customer service skills.