Sales Associate

Montblanc; Kuala Lumpur; In loco; MYR 42.000 - 72.000; Tempo pieno

Descrizione del lavoro

Montblanc is seeking a Sales professional for its Kuala Lumpur store. You will drive strong sales turnover in alignment with the store strategy, meet targets, and uphold discount policies while delivering exceptional client service.

You will welcome clients, advise on products, and build lasting relationships with local and international customers. Inventory, merchandising, and brand training specifics are part of the role.

Competenze

• Minimum 2 years of experience in retail handling with multiple categories and luxury retail exposure.
• Digitally savvy and able to adopt new technologies for clienteling and internal communication.

Mansioni

• Developing strong sales turnover for the Store in line with the store strategy.
• Meet turnover targets and achieve KPIs defined by the Store Manager.
• Respect discount policy and ensure compliance with brand standards.
• Welcome and assist clients in-store, on the phone, by mail, or during events.
• Build long-term client relationships, including local and international prospects.
• Handle customer service cases per Maison’s standards and follow up accordingly.
• Participate in stock management, merchandising, and inventory processes.
• Attend store meetings, training sessions, and stay informed on brand collections.
• Collaborate with team to improve processes and governance.

Conoscenze

Customer service

Sales driven

Communication

Team collaboration

Descrizione del lavoro

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

• Meeting the turnover targets set by the Store Manager
• Achieve Key performance indicators defined by the Store Manager

Key Responsibilities

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

• Meeting the turnover targets set by the Store Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Store Manager

Client Management

Satisfying customers

• Welcome & handle the clients in the respect of the Maison’s standards (in the Store, on the phone, by mail, or during events)
• Advise, convince & ensure that each sales is handled accordingly

Building a long-term relationship with the client

• Ensure and determine the prospect and the follow-up with new clients (local and international)
• Invite clients to activations and/or events, with post follow-up

Customer Service SAV

• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Store Manager each problem

Product/Merchandise/Inventory Management

Participate to the good management of the stock

• Reception & transfer
• Take part on inventory management/stocktake
• Check that all products are correctly handled & priced
• Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)

Others

• Compliance: Respecting all processes and procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas/actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular store checks of the competitors

Key Competencies

• Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.
• Ambassador of the Maison’s culture/ values and promotes actively. Ensure team respects diversity and practice inclusiveness.
• Collaborate with others to enhance work processes, tools, and governance in the scope of their job.
• Finds solutions to tough problems, broad interests, highly curious. Comfortable with complexity and ambiguity.
• Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.
• Able to perform and sustain a constant level of high productivity.
• Strong communicator with clients, team and cross functional colleagues and stakeholders.

Other Requirement

• Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
• Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc, that would be explored for clienteling and internal communications.