Sales Associate

Richemont; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Richemont Iberia SL is seeking a customer-centric luxury retail professional for a store role in Kuala Lumpur. You will drive sales, manage client relationships across in-store, phone, and events, and ensure exemplary service according to the Maison’s standards.

You will also handle clienteling activities, participate in stock management and merchandise presentation, and collaborate with the team to meet store targets and brand guidelines.

Qualifications

• Minimum 2 years of experience from retail handling with multiple categories.
• Familiar with luxury retail requirements.
• Digitally savvy and able to use Mobile Apps, social media, Zoom, Teams.

Responsibilities

• Develop strong sales turnover for the Store in line with the store strategy.
• Meet turnover targets and respect discount policy.
• Build long-term relationships with clients, locally and internationally.
• Take care of customer service cases per Maison standards and follow up.
• Participate in stock management, reception, transfers, and merchandising.
• Attend store meetings and training; stay informed on brand and competitors.

Skills

Strong communicator

Culture ambassador

Collaborative

Problem solving

Willing to learn

Productivity

Job description

Key Responsibilities

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

• Meeting the turnover targets set by the Store Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Store Manager

Client Management

Satisfying customers

• Welcome & handle the clients in the respect of the Maison’s standards (in the Store, on the phone, by mail, or during events)
• Advise, convince & ensure that each sales is handled accordingly

Building a long-term relationship with the client

• Ensure and determine the prospect and the follow-up with new clients (local and international)
• Invite clients to activations and/or events, with post follow-up

Customer Service SAV

• Take care of each case according to the Maison’s standards
• Follow up on each case and communicate to the Store Manager each problem

Product/Merchandise/Inventory Management

Participate to the good management of the stock

• Reception & transfer
• Take part on inventory management/stocktake
• Check that all products are correctly handled & priced
• Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)

Others

• Compliance: Respecting all processes and procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas/actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular store checks of the competitors

Key Competencies

• Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.
• Ambassador of the Maison’s culture/ values and promotes actively. Ensure team respects diversity and practice inclusiveness.
• Collaborate with others to enhance work processes, tools, and governance in the scope of their job.
• Finds solutions to tough problems, broad interests, highly curious. Comfortable with complexity and ambiguity.
• Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.
• Able to perform and sustain a constant level of high productivity.
• Strong communicator with clients, team and cross functional colleagues and stakeholders.

Other Requirement

• Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
• Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc, that would be explored for clienteling and internal communications.