Sales Associate - Retail

Pop Mart Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Benefits offered by this job

Market-competitive packages

On-the-job training

Career development

Job summary

POP MART Malaysia Sdn. Bhd. is seeking a frontline Retail Associate in Kuala Lumpur to greet customers, understand their needs, and drive sales at POP MART stores.

You will handle stock receiving, shelving, replenishment and loss prevention while maintaining engaging product displays across multiple mall locations. The role requires a Diploma or above, prior retail experience preferred, and a strong sense of responsibility with excellent communication.

Qualifications

• Diploma or above required for consideration.
• Retail experience preferred to hit sales targets.
• Strong sense of responsibility and patience in customer interactions.
• Willingness to adhere to company policies and grow with the organization.
• Able to work in a physically demanding store environment.

Responsibilities

• Greet customers warmly and identify their needs to achieve sales targets.
• Handle stock receiving, inspection, shelving, replenishment and returns.
• Manage product categories with inventory checks and loss prevention.
• Keep areas clean and maintain brand-aligned appearance.
• Maintain appealing displays and ensure merchandise aligns with guidelines.
• Contribute to achieving overall store sales goals.
• Support store manager with auxiliary tasks for smooth operations.
• Undertake other duties or projects as assigned.

Skills

Customer service

Sales-driven

Communication

Interpersonal skills

Team collaboration

Education

Diploma or above

Job description

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, Intellectual Property (IP) operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talents from all over the world. With 7,000+ employees globally, POP MART has successfully set foot in more than 30 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Responsibilities

• Greet and assist customers warmly, providing high-quality service while identifying and understanding their needs to achieve sales targets.
• Perform daily operational tasks including receiving and inspecting incoming stock, product shelving and display, replenishment, returns processing, and loss prevention measures.
• Manage assigned product categories, ensuring product safety, adequate inventory levels, regular stocktaking, timely maintenance, and loss control.
• Keep designated areas clean and well-organized; ensure a neat personal appearance in line with brand image.
• Take responsibility for replenishing stock, maintaining appealing product displays, and ensuring all merchandise is presented in accordance with brand guidelines.
• Responsible for achieving overall store sales goals.
• Support the store manager in various auxiliary tasks to ensure smooth store operations.
• All other duties or projects as assigned.

Requirements

• Candidates must possess at least a Diploma or above.
• Prior experience in retail is highly preferred.
• Strong sense of responsibility, patience in customer interactions, and the ability to endure a physically demanding work environment.
• Outgoing and positive attitude with excellent verbal communication and interpersonal skills.
• Willingness to adhere to company policies and procedures, demonstrate ownership, and grow alongside the organization.

What we offer

• We provide market-competitive packages.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

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