Sales ambassador (Gurney Plaza Penang)

ABEAUTE SDN. BHD.; Penang; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Discount on products

Job summary

Lush Malaysia is seeking a Sales Ambassador to bring enthusiasm and passion for the Lush brand into every customer and shop experience in Penang. You will engage with visitors, share product knowledge, and help maintain an inviting store environment.

Applicants should enjoy meeting new people, be eager to learn, and deliver a 5-star customer experience. Flexible hours and retail experience are a plus, with a focus on teamwork and LUSH values.

Qualifications

• Experience in retail / cosmetic industry is an advantage.
• Good customer service skills, knowledge in CRM would be an advantage.
• Eager to learn and develop through supportive feedback and training.
• Brand ambassador who is confident and passionate about delivering a 5* customer experience.

Responsibilities

• Deliver a welcoming, tailored customer experience meeting visitor needs.
• Provide product knowledge and active listening to advise customers.
• Maintain a positive, team-focused attitude on shift.
• Pursue personal development and contribute to a solution-oriented environment.
• Maintain inviting shop ambience with fresh displays and efficient processes.

Skills

Customer service

CRM knowledge

Retail experience

Brand ambassador

Tools

CRM software

Job description

As a Sales Ambassador at LUSH you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience.

Key responsibilities

• Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day


• Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge


• Show up to each shift with a positive attitude and ready to contribute to the team


• Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment


• Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the LUSH values

About you

• Comfortable meeting and engaging with new people


• Eager to learn and develop through supportive feedback and training


• A Brand Ambassador who is confident and passionate about delivering a 5* Customer experience to all customers


• Ability to work flexible hours to meet the needs of the shop


• Experience in retail / cosmetic industry is an advantage


• Good customer service skills, knowledge in CRM would be an advantage

About us

Lush Malaysia has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

Since establishing 25 years ago, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, Lush places emphasis on fresh ingredients like organic fruits and vegetables. Lush fights tirelessly against animal testing and operates a thoroughly comprehensive Ethical Buying department, developing fair and direct trade initiatives. Lush leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold 'naked' to the consumer without any packaging.

Perks and benefits Medical Dental Great discount on products, We look at you AS YOU!