Sales Ambassador (Full Time)

Sunway Malls; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading retail brand in Malaysia is seeking a Sales Associate to enhance customer experience and promote products through exceptional service. Candidates should be at least 18 years old, with a passion for customer service and ideally some experience in the retail or cosmetic industry. Key responsibilities include engaging with customers, managing orders, and ensuring a welcoming store atmosphere. This role demands effective communication, teamwork, and problem-solving skills, along with the ability to adapt quickly. This is an exciting opportunity to join a vibrant team, contributing to a culture of excellence.

Qualifications

• Comfortable meeting and engaging with new people.
• Eager to learn through supportive feedback and training.
• Confident and passionate about delivering a 5* Customer experience.
• Ability to work flexible hours.

Responsibilities

• Promote company products through quality customer service.
• Welcome customers and guide them through products or services.
• Respond to customers’ questions and process orders.
• Operate the POS register and resolve return issues.
• Promote special sales and awareness of store loyalty program.

Skills

Good customer service skills

Clear and effective communication skills

Team player

Quick and effective problem-solving skills

Ability to adapt and learn quickly

Organizational skills and attention to details

Education

18 years or above

Experience in retail/cosmetic industry

Job description

What We Do

• Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.
• Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.
• Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and live the LUSH values.

What We Need from You

• Comfortable meeting and engaging with new people.
• Eager to learn and develop through supportive feedback and training.
• A Brand Ambassador who is confident and passionate about delivering a 5* Customer experience to all customers.
• Ability to work flexible hours to meet the needs of the shop.

Skills & Qualifications

• 18 years or above.
• Advantage with experience in retail/cosmetic industry.
• Good customer service skills, knowledge in CRM would be an advantage.

The primary responsible of a Sales Associate includes promoting company products or services through quality customer service. Sales Associate’s duties include welcoming customers, guiding customers through the products or services, responding to customers’ questions, accepting and processing orders, operating the POS register and resolving return issues, promoting special sales, offers and awareness of store loyalty program, and also ensuring customers have a pleasant shopping experience.

Required Skills

• Clear and effective communication skills
• Team player
• Quick and effective problem-solving skills
• Ability to adapt and learn quickly
• Organizational skills and attention to details