Customer Service Assistant

LAFLEUR BEAUTY SDN. BHD.; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Lafleur Beauty Sdn Bhd in Kuchai Lama, Kuala Lumpur, is seeking a Customer Service Assistant to deliver excellent support to our agents and customers while ensuring smooth daily operations.

You will handle product and website inquiries, assist customers with accounts and system matters, coordinate with Logistics on shipments, support promotions and events, and collaborate with Sales to ensure seamless lead handovers—primarily in Mandarin.

Qualifications

• Minimum 1 year of customer service, sales support, or administrative experience is preferred.
• Able to speak, read, and write Mandarin (required) to support Mandarin-speaking agents and customers. (Basic communication in English is an advantage)
• Good communication and interpersonal skills.
• Strong problem-solving skills with a customer-oriented mindset.
• Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Able to multitask, work independently, and manage enquiries in a fast-paced environment.
• Responsible, patient, and willing to learn.

Responsibilities

• Support enquiries related to products, services, website, and portal.
• Assist customers with account and system matters.
• Monitor / coordinate with the Logistics on problematic shipment by ensuring timely resolution.
• Support enquiries regarding promotions, campaigns, product launches, roadshows, and other company events.
• Work closely with the Sales Team to manage new customer and agent enquiries and ensure smooth lead handovers.
• Liaise with internal departments, including IT, Logistics, Sales, and Marketing, to provide effective solutions and deliver an excellent customer experience.
• Perform other customer service and administrative duties as assigned.

Skills

Mandarin

Customer service

Communication

Multitasking

Problem-solving

Teamwork

Tools

Microsoft Office

Job description

About the roleAre you passionate about helping people and solving problems? We are seeking a Customer Service Assistant to join our dynamic team at Lafleur Beauty SDN. BHD. in Kuchai Lama, Kuala Lumpur to deliver excellent support to our agents and customers while ensuring smooth daily operations.

What you'll be doing

Support enquiries related to products, services, website, and portal

Assist customers with account and system matters.

Monitor / coordinate with the Logistics on problematic shipment by ensuring timely resolution

Support enquiries regarding promotions, campaigns, product launches, roadshows, and other company events.

Work closely with the Sales Team to manage new customer and agent enquiries and ensure smooth lead handovers.

Liaise with internal departments, including IT, Logistics, Sales, and Marketing, to provide effective solutions and deliver an excellent customer experience.

Perform other customer service and administrative duties as assigned.

What we're looking for

Minimum 1 year of customer service, sales support, or administrative experience is preferred.

Able to speak, read, and write Mandarin (required) to support Mandarin-speaking agents and customers. (Basic communication in English is an advantage)

Good communication and interpersonal skills.

Strong problem-solving skills with a customer-oriented mindset.

Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).

Able to multitask, work independently, and manage enquiries in a fast-paced environment.

Responsible, patient, and willing to learn.

Why Join Us?

Career growth and development opportunities.

Supportive and collaborative working environment.

Training provided to ensure your success.

Opportunity to work with a fast-growing beauty industry.

At Lafleur Beauty Sdn Bhd, we don't just create skincare products - we deliver a luxurious natural beauty experience. With advanced formulations from Australia our star ingredient, Kakadu Plum (a superfruit that contains 100 times more Vitamin C than oranges!), every product is designed to brighten, rejuvenate, nourish the skin from within. The name Lafleur, meaning "flower" in French, reflects our mission to help every woman bloom with confidence, beauty, and grace. Just like a flower blossoms into its full beauty, we believe every woman has the power to shine from within. If you're passionate about beauty, innovation, want to be part of a brand that empowers women this is the place for you.

At Lafleur Beauty Sdn Bhd, we don't just create skincare products - we deliver a luxurious natural beauty experience. With advanced formulations from Australia our star ingredient, Kakadu Plum (a superfruit that contains 100 times more Vitamin C than oranges!), every product is designed to brighten, rejuvenate, nourish the skin from within. The name Lafleur, meaning "flower" in French, reflects our mission to help every woman bloom with confidence, beauty, and grace. Just like a flower blossoms into its full beauty, we believe every woman has the power to shine from within. If you're passionate about beauty, innovation, want to be part of a brand that empowers women this is the place for you.