Sales ambassador (Sunway)

LUSH FRESH HANDMADE COSMETICS MALAYSIA; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

LUSH FRESH HANDMADE COSMETICS MALAYSIA is seeking a customer-focused associate to deliver a 5-star shopping experience in our Kuala Lumpur store. You will engage with customers, provide product knowledge, and help maintain an inviting, well-displayed shop environment.

The ideal candidate is 18+, has retail or cosmetics exposure, and understands CRM basics. Flexible hours are required to meet shop needs and support a vibrant brand environment.

Qualifications

• Experience in retail or cosmetics is advantageous.
• Good customer service skills and knowledge of CRM would be an advantage.
• 18 years or above.

Responsibilities

• Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Team Involvement: Be present in driving your own development and contribute to a solution-oriented work environment.
• Operational Excellence: Help create an inviting shop atmosphere with fresh product and beautiful displays.

Skills

Customer service

CRM knowledge

Brand ambassador

Job description

• Customer Experience: Ensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day. Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.
• Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.
• Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the LUSH values

What We Need from You

• Comfortable meeting and engaging with new people.
• Eager to learn and develop through supportive feedback and training.
• A Brand Ambassador who is confident and passionate about delivering a 5* Customer experience to all customers.
• Ability to work flexible hours to meet the needs of the shop.

Our Ideal Candidate

• 18 years or above.
• An advantage with experience in retail / cosmetic industry
• Good customer service skills, knowledge in CRM would be an advantage.