Sales Advisor

Bell & Ross; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

Bell & Ross in Kuala Lumpur invites a Sales Advisor to welcome clients in the boutique, provide knowledgeable guidance on the collections, and deliver a premium luxury retail experience aligned with the brand’s values.

You will present and sell timepieces, explain features and benefits, handle inquiries, maintain visual merchandising, manage stock, process transactions, and participate in training while building long-term client relationships and contributing to sales targets.

Qualifications

• Strong interpersonal skills and the ability to build trust-based relationships with a diverse clientele.
• Clear, professional communication with active listening and the ability to explain product details accessibly.
• Customer service focus delivering premium boutique experiences and handling client concerns with patience.
• Sales skills including consultative selling, upselling, and achieving individual and team targets.
• Openness to continuous learning and ability to apply product and brand knowledge in client interactions.

Responsibilities

• Present and sell Bell & Ross timepieces in the Kuala Lumpur boutique.
• Explain product features and benefits to customers.
• Handle inquiries and guide clients through the sales cycle and after-sales service process.
• Maintain visual merchandising standards and manage stock/inventory accuracy.
• Process transactions and ensure the boutique environment is orderly and inviting.
• Participate in training sessions, support promotional activities, and collaborate with the team to reach sales targets.

Skills

Interpersonal skills

Communication

Customer service

Sales skills

Upselling

Training-oriented

Team collaboration

Attention to detail

Professional presentation

English proficiency

Job description

Company Description

Bell & Ross is inspired by aviation and dedicated to creating timepieces designed for professional use in demanding environments. Rooted in the heritage of Swiss watchmaking, the brand focuses on four core principles: legibility, functionality, precision, and reliability. Its watches are trusted by individuals working in extreme conditions, including astronauts, fighter pilots, deep-sea divers, and other professionals who rely on accurate, durable instruments. At the manufacture in La Chaux-de-Fonds, Switzerland, master watchmakers develop, assemble, and meticulously test each timepiece to ensure exceptional quality. Bell & Ross offers a work environment that values technical excellence, attention to detail, and a passion for horology.

Role Description

The Sales Advisor role is a full-time, on-site position based in the Federal Territory of Kuala Lumpur, Malaysia. The Sales Advisor will welcome and engage clients in the boutique, provide knowledgeable guidance on Bell & Ross collections, and deliver a high-quality customer experience aligned with the brand’s values. Day-to-day responsibilities include presenting and selling timepieces, explaining product features and benefits, handling inquiries, and supporting clients throughout the sales cycle and after-sales service process. The role involves maintaining visual merchandising standards, managing stock and inventory accuracy, processing transactions, and ensuring the boutique environment is orderly and inviting. The Sales Advisor will also participate in training sessions, support promotional activities, and collaborate with the team to achieve sales targets and build long-term client relationships.

Qualifications

• Candidates should possess strong interpersonal skills and the ability to build trust-based relationships with a diverse clientele.
• Candidates should possess clear, professional communication skills, including active listening and the ability to explain technical product details in an accessible way.
• Candidates should possess customer service skills, with a focus on delivering a premium boutique experience and handling client concerns with patience and respect.
• Candidates should possess sales skills, including consultative selling, upselling, and a results-oriented approach to achieving individual and team targets.
• Candidates should possess training-related skills, such as openness to continuous learning and the ability to apply product and brand knowledge in client interactions.
• Prior experience in luxury retail, watches, jewelry, or high-end fashion is highly beneficial.
• Ability to work retail hours, including weekends and holidays, and to collaborate effectively in a team environment.
• Proficiency in English; additional languages relevant to the local market are an advantage.
• Strong attention to detail, reliability, and a professional, well-groomed presentation consistent with luxury brand standards.