Sales Admin (Bangsar South Based)

Sika AG; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sika AG in Malaysia seeks a Customer Account Support professional to streamline quotations, orders, and documentation for KPM projects. You will coordinate with Sales, CSD, and warehouse to ensure timely delivery and accurate records.

The role emphasizes strong Excel and Salesforce usage, careful documentation, and proactive communication with customers. You will also handle new customer account applications and maintain contact details to support seamless sales activity.

Qualifications

• Minimum 2 years of relevant experience in a sales office environment.
• Proficiency in Microsoft Excel and Salesforce for quotation and order tracking.
• Strong organizational skills with ability to priorities and work independently.
• Good interpersonal skills and teamwork.
• Proficient in Microsoft Word and PowerPoint.

Responsibilities

• Prepare and issue quotations based on information from Sales via Salesforce.
• Follow up on quotation status and maintain records.
• Track orders and delivery schedules for KPM projects and resolve documents.
• Support customer inquiries on stock availability and deliveries.
• Liaise with CSD/warehouse for order delivery and customer collections.
• Maintain customer account information and records.
• Prepare project submission documents and ensure documentation for Warranty applications.
• Draft routine correspondence and sales materials for calls and seminars.

Skills

Organization skills

Interpersonal skills

Team player

Tools

Microsoft Excel

Salesforce

Microsoft Word

PowerPoint

Job description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Job Description

• Prepare and issue quotation based on information provided by Sales – via Salesforce with respective Project & Opportunities.
• Follow up on quotation status and maintain quotation records.
• Follow up on order status on project basis (to communicate with CSD who handle KPM customers) and resolve documentation issues.
• Record & monitoring delivery schedule for KPM projects (list of products, rate, qty & delivery schedule) – can be done with input from Sales and CSD.
• To support customers’ enquiries pertaining to stocks’ availability, deliveries.
• Liasing with CSD/ warehouse for order delivery/ customer own collection.

Customer Account Support

• Process new customer account application
• Coordinate credit application documentation and account opening requirements.
• Maintain customer contact information and records

Documentation Management

• Maintain proper filing of project correspondence and records (Quotation issued, PO received, Delivery Advice)
• Assist in preparing project submission documents (PDS, SDS, MS, Certificate)
• Ensure that all documentation is in place for Warranty Application before submitting for approval (DO, PO)
• Raise product sample request (if any)
• Drafting routine correspondence and letters.
• Prepare all sales materials as required for sales calls and seminars / training;

Qualifications

• Minimum 2 years relevant experience with exposure to sales office environment.
• Proficiency in Microsoft Excel and Salesforce for quotation and sales order tracking.
• Good organizational skills with ability to priorities and work independently with little supervision.
• Strong inter-personal skills with colleagues at all levels.
• Team player within the Business Units and among other Business Units.
• Good computer skills in Microsoft applications, especially in Word, Excel and PowerPoint.

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.