SaaS Renewal & Expansion Specialist

ESRI Malaysia Sdn Bhd; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Esri Malaysia Sdn Bhd is seeking a RenewalSales Specialist to own a portfolio of software subscriptions and recurring revenue renewals. You will proactively engage customers before renewal dates, lead pricing and contract discussions, and build strong stakeholder relationships to reduce churn and drive revenue growth.

You will identify upsell and expansion opportunities across software, services, and GIS solutions, while collaborating with Customer Success, Sales, Finance and Legal to ensure

Qualifications

• Degree in Computer Science/Information Technology/Software Engineering or equivalent.
• 5 to 8 years of experience managing software subscriptions, SaaS renewals, maintenance, or recurring revenue portfolios.
• Strong understanding of recurring revenue business models, customer retention and revenue growth strategies.
• Experience leading customer-facing commercial discussions, pricing conversations, and contract renewals.
• Proven ability to influence renewal outcomes and retain customers in a competitive market.
• Experience identifying and converting upsell, cross-sell, or expansion opportunities.
• Strong forecasting, pipeline management, and stakeholder management skills.
• Excellent communication, negotiation, and relationship-building capabilities.
• Experience working with enterprise customers and managing complex customer environments.
• A collaborative approach with the ability to work across sales, customer success, technical, and operational teams.
• Attitude and behaviour align with Esri Malaysia’s core values.

Responsibilities

• Own and manage a portfolio of software subscriptions, maintenance, and recurring revenue renewals.
• Proactively engage customers face-to-face well ahead of renewal dates to understand priorities, adoption, risks, and future requirements.
• Lead renewal planning, pricing discussions, commercial negotiations, and contract renewals.
• Build and maintain relationships with customer stakeholders and decision-makers.
• Identify renewal risks to improve retention and reduce churn.
• Develop strategies to maximise renewal rates and recurring revenue performance.
• Partner with Customer Success, Sales, Solution Engineers, Finance, and Legal to ensure renewal success.
• Identify upsell, cross-sell, and expansion opportunities across software, services, and GIS solutions.
• Accurately forecast renewal pipelines and provide visibility of upcoming revenue outcomes.
• Support strategic accounts through complex renewal and commercial discussions.
• Contribute to renewal process improvements and best practices.

Job description

Esri Malaysia Sdn Bhd is seeking a RenewalSales Specialist to own a portfolio of software subscriptions and recurring revenue renewals. You will proactively engage customers before renewal dates, lead pricing and contract discussions, and build strong stakeholder relationships to reduce churn and drive revenue growth.

You will identify upsell and expansion opportunities across software, services, and GIS solutions, while collaborating with Customer Success, Sales, Finance and Legal to ensure