Renewals Specialist – SaaS Subscriptions & Revenue

Esri

Shah Alam

On-site

MYR 90,000 - 150,000

Full time

9 days ago

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Job summary

Esri Malaysia is seeking a RenewalSales Specialist to own a portfolio of existing customers and protect and grow recurring software revenue across ArcGIS solutions. You will drive renewal conversations, manage pricing and contract negotiations, and identify opportunities to expand relationships.

The role requires leading commercial discussions with customer stakeholders, reducing churn, and maximizing renewal rates.

Qualifications

Degree in Computer Science/Information Technology/Software Engineering or equivalent.
Experience in managing software subscriptions, SaaS renewals, maintenance or recurring revenue portfolios.

Responsibilities

Own and manage a portfolio of software subscription, maintenance, and recurring revenue renewals.
Proactively engage customers face-to-face well ahead of renewal dates to understand business priorities, adoption levels, risks, and future requirements.
Lead renewal planning, pricing discussions, commercial negotiations, and contract renewals.
Build and maintain strong relationships with customer stakeholders and decision-makers.
Identify and mitigate renewal risks to improve customer retention and reduce churn.
Develop strategies to maximise renewal rates and recurring revenue performance.
Partner with Customer Success, Sales, Solution Engineers, Finance, and Legal teams to ensure renewal outcomes.
Identify upsell, cross-sell, and expansion opportunities across software, services, and broader GIS solutions.
Accurately forecast renewal pipelines and provide visibility of upcoming revenue outcomes.