Renewals Growth Specialist, GIS SaaS

Esri Malaysia; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Esri Malaysia is seeking a Renewal Sales Specialist to own a portfolio of existing customers and protect and grow recurring software revenue across Esri's GIS and location intelligence solutions. You will work directly with customers to understand their business needs, drive renewal conversations, manage commercial discussions, reduce churn, and identify opportunities to expand our relationships.

You will play a critical role in helping customers maximise the value of their ArcGIS investment

Qualifications

• Degree in Computer Science/Information Technology/Software Engineering or equivalent.
• 5 to 8 years of experience managing software subscriptions, SaaS renewals, maintenance (Licensing), or recurring revenue portfolios.
• Excellent communication, negotiation, and relationship-building capabilities.

Responsibilities

• Own and manage a portfolio of software subscription, maintenance, and recurring revenue renewals.
• Proactively engage customers face-to-face well ahead of renewal dates to understand business priorities, adoption levels, risks, and future requirements.
• Lead renewal planning, pricing discussions, commercial negotiations, and contract renewals.
• Build and maintain strong relationships with customer stakeholders and decision-makers.
• Identify and mitigate renewal risks to improve customer retention and reduce churn.
• Develop strategies to maximise renewal rates and recurring revenue performance.
• Partner with Customer Success, Sales, Solution Engineers, Finance, and Legal teams to ensure successful renewal outcomes.
• Identify upsell, cross-sell, and expansion opportunities across software, services, enterprise agreements, and broader GIS solutions.

Skills

Customer facing

Forecasting

Negotiation

Relationship building

Upsell

SaaS renewals

Education

Degree in CS/IT/Software Eng

Job description

Esri Malaysia is seeking a Renewal Sales Specialist to own a portfolio of existing customers and protect and grow recurring software revenue across Esri's GIS and location intelligence solutions. You will work directly with customers to understand their business needs, drive renewal conversations, manage commercial discussions, reduce churn, and identify opportunities to expand our relationships.

You will play a critical role in helping customers maximise the value of their ArcGIS investment