Multichannel Customer Support Specialist (L1)

CGP Personnel; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Cornerstone Global Partners Pte Ltd in Kuala Lumpur, Malaysia, is hiring a Level 1 Customer Service Agent to handle chat, voice, and email interactions within our BPO operations. The role requires 1–2 years in customer service or a similar environment, strong English and Bahasa Malaysia, and the ability to follow SOPs while meeting SLAs.

It offers rotating shifts, including nights and weekends. Join our team to resolve basic inquiries, log tickets accurately, and escalate complex cases to L2/L3

Qualifications

• 1–2 years of experience in Customer Service or BPO.
• Proficient in English and Bahasa Malaysia.
• Ability to follow SOPs and scripts with accuracy.
• Comfortable with chat, calls, and email channels.

Responsibilities

• Handle inquiries via live chat, inbound/outbound calls, and email.
• Resolve Level 1 queries such as product info and order status.
• Log tickets accurately and categorize them.
• Escalate complex cases to L2/L3 with complete details.
• Meet SLA, AHT, and productivity targets.
• Maintain data privacy and compliance.

Skills

Multichannel support

Customer service

English language

Bahasa Malaysia

Communication skills

Job description

Cornerstone Global Partners Pte Ltd in Kuala Lumpur, Malaysia, is hiring a Level 1 Customer Service Agent to handle chat, voice, and email interactions within our BPO operations. The role requires 1–2 years in customer service or a similar environment, strong English and Bahasa Malaysia, and the ability to follow SOPs while meeting SLAs.

It offers rotating shifts, including nights and weekends. Join our team to resolve basic inquiries, log tickets accurately, and escalate complex cases to L2/L3