RTR Team Lead

DPDHL; Selangor; On-site; MYR 180,000 - 280,000; Full time

Job summary

DHL Supply Chain seeks a senior RTR professional to lead accounting operations across APAC, ensuring accurate financial reporting, strong controls, and timely closures. The role oversees a substantial team of 10+ members, driving process improvements and KPI achievement.

You will collaborate with regional and global ICs, manage SLAs, and guide the team in a dynamic, fast-paced environment. Strong analytical and leadership skills are essential.

Qualifications

• Bachelor’s degree in accounting/finance or equivalent.
• Minimum 8 years RTR experience in APAC.
• Experience managing SLAs and KPIs.
• Oracle Cloud experience preferred.
• Strong analytical, organizational, and communication skills.
• Adaptable in a fast-paced environment.
• Proven leadership of a large team.
• Collaborate with cross-functional teams.

Responsibilities

• Ensure general accounts and financial data comply with Group Accounting Policy & Guidelines, IFRS statements, ICF and procedures.
• Provide accurate, transparent financial reporting and schedule closures for countries in scope.
• Implement in-scope processes to the agreed statement of work and deliver value accounting support.
• Collaborate with global ICs to ensure controls are performed, closed, and remediated timely.
• Identify and implement process improvements and policy enhancements.
• Support new activities transition.
• Ensure deliverable KPIs are met.
• Perform root cause analysis and mitigation for KPI failures.
• SME in Accounting processes with Governance & BPO collaboration.
• Support P&L and Balance Sheet review activities.
• Manage team performance and provide guidance.
• Manage relationships with SSC, Other Centers, Country team and CFO.

Skills

Analytical skills

Organizational skills

Communication skills

Team leadership

SLA/KPI management

Adaptability

Collaboration

Financial data analysis

Education

Bachelor’s Degree in Accounting/Finance

Professional Certification in Accounting/Finance

Tools

Oracle Cloud

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Ensure the maintenance of general accounts and financial data complies with Group Accounting Policy& Guidelines, IFRS statement, ICF and Accounting Standard Procedures including documentation of any deviation.
• Provide valid, accurate, complete and transparent financial reporting including analysis of results and follow-up on the closure of any open items such as ensure updates and maintenance of the period end and year-end closing schedules for the countries in scope.
• Implement in scope processes to the agreed statement of work and deliver value accounting support.
• Work in collaboration with global regional/global ICs team to ensure all controls are performed, assessed, closed, and remediated timely; including participate in the ICs call country, regional and global ICs Leads to provide a forum for clarifications and discussions.
• Identify and implement any process improvement including effectiveness of existing policies and propose enhancements when necessary.
• Support on any new activities transition.
• Ensure deliverable Key Performance Indicators (KPIs).
• Perform root cause analysis and implement mitigation actions for any KPI failure.
• Subject Matter Expert (SME) in Accounting process and technical support, in collaboration with Accounting Governance & BPO.
• Support Statement of Profit and Loss& Balance sheet review activities.
• Manage team performance, discipline, and deliverables, provide guidance and support when required.
• Manage relationships with SSC, Others Center, Country team and CFO.

Requirements

• Bachelor’s Degree in Accounting/Finance or equivalent experience/qualification. Professional Certification in Accounting/Finance is an advantage.
• Minimum 8 years of RTR experience in APAC region, with strong knowledge of accounting principles and financial reporting standards.
• Experience in manage and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within the finance department.
• Experience of using Oracle Cloud would be a preference.
• Excellent analytical, organizational, and communication skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required.
• Adaptability and a willingness to learn, especially in a dynamic and fast-paced work environment.
• Demonstrate strong teamwork by actively engaging with team members, sharing knowledge, and providing support where necessary.
• Experience in directly supervising a substantial team of 10 or more members within the cluster or country.