Rooms & Guest Services Coordinator

Courtyard by Marriott; Subang Jaya; On-site; MYR 32,000 - 52,000; Full time

Job summary

Courtyard by Marriott in Subang Jaya, Malaysia, is seeking a full-time front desk/guest services associate. You will assign rooms, pre-register guests, and coordinate check-ins/check-outs while ensuring accurate billing and guest satisfaction.

The role requires attention to detail, clear communication, and a professional appearance. Prior experience is limited and there is no supervisory responsibility; education should include a high school diploma or GED.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Verify and adjust billing for guests.
• Set up/process all guest check-ins/check-outs.
• Activate room keys and secure valid payment.
• Receive, record, and relay messages accurately and legibly.

Education

High school diploma or G.E.D. equivalent

Job description

Courtyard by Marriott in Subang Jaya, Malaysia, is seeking a full-time front desk/guest services associate. You will assign rooms, pre-register guests, and coordinate check-ins/check-outs while ensuring accurate billing and guest satisfaction.

The role requires attention to detail, clear communication, and a professional appearance. Prior experience is limited and there is no supervisory responsibility; education should include a high school diploma or GED.