Rooms Division Coordinator

Sunway Hotel Big Box; Johor; On-site; MYR 30,000 - 42,000; Full time

Job summary

Sunway Hotel Big Box in Johor, Malaysia, seeks a Rooms Division Coordinator to support front office and housekeeping operations on-site. You will help with room allocation, check-in/check-out, and accurate status updates to ensure smooth guest experiences.

This full-time role requires strong communication, guest service, and the ability to coordinate with different hotel teams to maintain high standards of cleanliness, comfort, and service.

Qualifications

• Experience in hospitality front office or housekeeping roles preferred.
• Strong communication and guest-service skills are essential.
• Ability to multitask and work on-site in Johor, Malaysia.
• Coordinate with different hotel departments to maintain service quality.

Responsibilities

• Assist with daily front office and housekeeping operations.
• Manage room allocation, check-in/check-out, and room status updates.
• Coordinate with other teams to maintain high standards of cleanliness, comfort and service.
• Prepare basic occupancy and operations reports and update systems.
• Maintain professional conduct and adherence to hotel policies.

Skills

Customer service

Communication

Teamwork

Education

Diploma in Hospitality

Tools

PMS (Property Management System)

Job description

Company Description Sunway Hotel Big Box is a contemporary 4-star hotel located in Sunway City Iskandar Puteri, Johor, Malaysia, offering convenient access to Sunway Big Box Retail Park, XPark, LadangX, and nearby attractions such as LEGOLAND Malaysia. The hotel features 274 modern rooms and suites designed to cater to both business and leisure travelers. Guests enjoy versatile meeting and event facilities, an infinity swimming pool, a fitness center, and curated dining experiences at Pendas Café and the Pool Bar. Recognized with multiple industry accolades, including the Tripadvisor Travellers’ Choice Award, the hotel is committed to delivering memorable guest experiences through warm hospitality, comfort, and exceptional service.

Role Description The Rooms Division Coordinator is a full-time, on-site role based in Johor, Malaysia.

This position supports the daily operations of the Front Office and Housekeeping departments, ensuring room allocation, check-in and check-out processes, and room status updates are accurate and timely. The coordinator assists with guest requests, handles reservations and room assignments, and works closely with other hotel teams to maintain high standards of cleanliness, comfort, and service. The role includes monitoring occupancy and inventory, preparing basic reports, updating systems, and supporting communication between departments to enhance overall guest satisfaction. The Rooms Division Coordinator is expected to maintain professional conduct, follow hotel policies, and support continuous improvement in operational efficiency and guest experience.