Robotics Service Engineer (Selangor/KL)

KUKA; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

KUKA Group in Malaysia invites engineers to join our field service team, providing on-site and remote support for robotic systems, spare parts, and automation solutions across projects. You will perform service, repair, preventive maintenance, and product consultations, with travel overseas and long hours when needed.

English fluency and good communication are essential. Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering, PLC and C++ knowledge are advantages that will help you excel

Qualifications

• Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering required or desired.
• Knowledge in PLC and C++ programming is an added advantage.
• Fluent in written and spoken English with strong communication skills.
• Willingness to travel overseas at short notices.
• Able to work under pressure, long working hours and on weekends/Public Holidays if necessary.

Responsibilities

• Provide field service, pre-sales and post-sales engineering support.
• Provide service, repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robotic arms) to customers.
• Follow up for any new investment that customer may undertake in service and engineering related to robotic arms.
• Escalate service problems and take ownership of problems until they are resolved.
• Manage customers' expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• Ensure all services and projects meet planned time, cost and customer requirements.
• Prepare service/project report, filing and update service documents.
• Adhere to the company process flow and compliance.

Skills

Field service

Engineering support

PLC knowledge

C++ programming

English proficiency

Time management

Travel willingness

Team player

Education

Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering

Job description

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Responsibilities

Make an impact Key Duties & Responsibilities

• To provide field service, pre-sales and post-sales engineering support.
• To provide service, repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robotic arms) to customers.
• To follow up for any new investment that customer may undertake in service and engineering related to robotic arms.
• To escalate service problems and take ownership of problems until they are resolved.
• To management customers' expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• To ensure all services and projects meet planned time, cost and customer requirements.
• To prepare service/project report, filing and update service documents.
• To adhere to the company process flow and compliance.

Application Requirements

What you need to succeed

• Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering.
• Prefer candidate with at least 2 - 3 years' working experience in mechanical, electrical and programming. However, entry level candidates are also encouraged to apply.
• Knowledge in PLC (Programmable Logic Controller) and C++ programming is an added advantage.
• Solid experience in robotic applications or other automated systems.
• Fluent in written and spoken English with strong communication skills.
• Efficient time management in the sense of result improvement.
• Willingness to travel overseas at short notices.
• Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary)
• Team player but also capable to work independently.
• Positive & proactive attitude have good sense of time management and strong customer focus.
• Possess own transport.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Company phone
Great working environment
Great Team Spirit