Robotics Field Support Engineer — On-Site & Safety Lead

Hongkong Xiqi International

Selangor

On-site

MYR 56,000 - 89,000

Full time

14 days+

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Job summary

Hongkong Xiqi International is seeking a Robotics Technical Support Engineer for Malaysia to provide on-site warranty support, resolve quality issues in robotic services, and handle customer service for out-of-warranty robots. You will perform on-site safety risk assessments, manage safety officer activities, and coordinate with manufacturing and quality teams on on-site problem solving and follow-up.

A university degree in electrical engineering and at least two years of robotics experience are

Qualifications

University degree in electrical engineering or related field.
Minimum 2 years robot work experience.
Familiar with robot technology quality; experience in robotics is a plus.
Fluent in Chinese; English can be used for work is a plus.
Good team player.
Good communication interpersonal skills.

Responsibilities

On-site support during the warranty period and resolution of quality issues for robotic services.
Customer service and case handling for out-of-warranty robots.
On-site safety risk assessment and safety officer management.
Customer communication and on-site emergency handling.
Arrangement and usage management of equipment, tools, and auxiliary materials.
Providing technical guidance and support to customers.
On-site work feedback and summary reports.
Assist manufacturing and quality units in on-site problem solving and follow-up.