Risk Operations Investigator

Private Advertiser; Kuala Lumpur; Sur place; MYR 50 000 - 80 000; Plein temps

Résumé du poste

Private Advertiser is seeking a detail-oriented Risk Operations Executive to review suspicious account activity, investigate potential violations, and support risk management operations.

You will cross-check data, document timelines and outcomes, and escalate cases as needed, while collaborating with Customer Support, Product, and technical teams to resolve issues and strengthen preventive controls. Proficiency in English and willingness to work scheduled shifts are required.

Qualifications

• Must have strong logical reasoning, curiosity and attention to detail.
• Able to work with Excel/Sheets, dashboards, structured case tickets, and written reports.
• Able to handle confidential information and follow approval procedures.

Responsabilités

• Review and investigate suspicious account activity flagged by risk monitoring systems or internal teams.
• Investigate potential duplicate accounts and self-referral activities, suspicious account linkage, and promotional rule violations.
• Cross-check user account data, activity logs, and device and network indicators, verification records, and program usage history.
• Document clear case timelines, supporting evidence, alternative explanations, and investigation outcomes.
• Escalate confirmed violations or high-impact cases to senior reviewers and support authorised account restriction when appropriate.
• Collaborate with Customer Support, Product, and technical teams to resolve cases and correct errors, and improve preventive controls.
• Maintain accurate investigation records while complying with access controls, data protection requirements, and internal investigation guidelines.

Connaissances

Logical reasoning

Attention to detail

Written English

Independent worker

Confidential information handling

Curiosity

Outils

Excel

Google Sheets

Dashboards

Case tickets

Investigation notes

Description du poste

Private Advertiser is seeking a detail-oriented Risk Operations Executive to review suspicious account activity, investigate potential violations, and support risk management operations.

You will cross-check data, document timelines and outcomes, and escalate cases as needed, while collaborating with Customer Support, Product, and technical teams to resolve issues and strengthen preventive controls. Proficiency in English and willingness to work scheduled shifts are required.