Risk and Security Supervisor

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 67,000 - 100,000; Full time

Job summary

Mangala Estate Boutique Resort is seeking a Risk & Security Supervisor to oversee daily security, safety, and risk management across the resort, ensuring protection for guests, colleagues, contractors, visitors and assets.

The role provides hands-on leadership to the security team, implements security procedures, emergency preparedness, investigations, and regulatory compliance while delivering a professional, guest-focused security service aligned with IHG standards.

Qualifications

• Supervise daily security operations across guest areas and assets.

Responsibilities

• Oversee daily security operations to protect guests, staff and resort assets.
• Monitor access control and supervise security posts and patrols.
• Lead incident reporting, investigations, and safety documentation.
• Coordinate emergency response and liaise with authorities during incidents.
• Support risk assessments, safety procedures, and compliance with regulations.
• Supervise Security Officers; plan shifts and provide on-the-job training.
• Maintain guest-focused security services while upholding luxury standards.
• Assist with events security planning and crowd management.
• Prepare daily security reports and maintain records.

Job description

The Risk & Security Supervisor is responsible for supervising the daily security, safety, and risk management operations across Mangala Estate, ensuring the protection of guests, colleagues, contractors, visitors, and resort assets.

The role supports the Risk & Security Manager in implementing security procedures, occupational safety programmes, emergency preparedness, investigations, and regulatory compliance while maintaining a safe, secure, and welcoming environment in accordance with IHG Brand Standards, and statutory requirements.

The Risk & Security Supervisor provides hands-on leadership to the security team, ensuring operational excellence and delivering a professional, guest-focused security service.

Key Responsibilities;

1. Security Operations

• Supervise daily security operations to ensure effective coverage across guest areas, villas, public spaces, back-of-house facilities, staff accommodation, entrances, and perimeter boundaries.
• Conduct routine patrols and inspections to identify security or safety concerns.
• Ensure all security posts are adequately staffed and operating efficiently.
• Monitor access control procedures for guests, visitors, contractors and employees.
• Supervise the operation of:
• Access Control System
• Public Address (PA) System
• Water Gate Monitoring
• Central Water Filtration Monitoring
• Ensure Lost & Found procedures are properly administered.
• Maintain key control procedures and monitor security equipment.

2. Safety & Risk Management

• Assist in conducting workplace risk assessments and hazard identification.
• Monitor compliance with resort safety procedures and security policies.
• Report security vulnerabilities and recommend corrective actions.
• Support implementation of Enterprise Risk Management initiatives.
• Assist in maintaining departmental risk registers and incident records.

3. Occupational Safety & Compliance

• Conduct routine workplace safety inspections throughout the resort.
• Monitor compliance with Occupational Safety and Health requirements.
• Ensure contractors comply with Permit-to-Work procedures.
• Report unsafe conditions and ensure corrective actions are completed.
• Maintain safety documentation and inspection records.
• Support internal and external compliance audits.

4. Emergency Response & Crisis Support

• Respond promptly to emergencies including:
• Security threats
• Missing persons
• Property damage
• Coordinate emergency response until relieved by senior management or emergency authorities.
• Assist in organising fire drills, evacuation exercises and emergency simulations.
• Ensure emergency equipment remains operational and readily available.
• Liaise with Police, BOMBA, ambulance services and other authorities during incidents.
• Conduct preliminary investigations into:
• Security incidents
• Theft
• Guest complaints
• Misconduct
• Safety violations
• Prepare accurate incident reports and investigation summaries.
• Collect evidence, witness statements and CCTV footage where required.
• Escalate serious incidents to the Risk & Security Manager.
• Maintain incident logs and departmental records.

6. Team Supervision & Development

• Supervise Security Officers and ensure compliance with departmental standards.
• Allocate daily assignments and monitor staff performance.
• Conduct daily shift briefings and shift handovers.
• Coach and mentor Security Officers on operational procedures and guest service.
• Ensure colleagues maintain professional grooming, discipline and conduct.
• Assist with duty roster planning and manpower deployment.
• Support on-the-job training and departmental orientation.

7. Guest Experience & Service Excellence

• Maintain a visible and approachable presence throughout the resort.
• Assist guests professionally while maintaining a safe environment.
• Respond promptly to guest enquiries, complaints and incidents.
• Balance security requirements with a luxury guest experience.
• Promote IHG's True Hospitality behaviours in every interaction.

8. Operational Support

• Support VIP arrivals, weddings, conferences and special events.
• Coordinate crowd control and traffic management during major functions.
• Assist operational departments with security planning and risk assessments.
• Monitor contractor access and event security requirements.
• Support business continuity and emergency preparedness initiatives.

9. Administrative Responsibilities

• Prepare daily security occurrence reports and shift reports.
• Maintain accurate departmental records and documentation.
• Monitor inventory of security equipment and uniforms.
• Report equipment faults and maintenance requirements.
• Perform other duties assigned by the Risk & Security Manager.

Accountability

• The Risk & Security Supervisor is accountable for:
• Daily security operations and effective supervision of Security Officers.
• Safety and security of guests, colleagues, visitors and resort assets.
• Compliance with security policies, safety procedures and statutory requirements.
• Prompt response to emergencies and incidents.
• Accurate incident reporting and documentation.
• Maintenance of security equipment and operational readiness.
• Delivery of professional, guest-focused security services.