SAFETY & SECURITY PERSONNEL

Credit Bureau Malaysia; Ipoh; On-site; MYR 30,000 - 45,000; Full time

Job summary

A luxury resort in Ipoh is seeking Safety & Security Personnel to ensure a secure environment for guests and staff. Responsibilities include managing security operations, responding to emergencies, and overseeing wildlife situations. Candidates should be committed to safety protocols and possess relevant educational background in security or safety management. This role calls for strong communication skills and the ability to work flexible hours, ensuring guest and associate safety in all situations.

Qualifications

• Ability to work 5 days per week on rotating shifts, including weekends.
• Professional certifications like First Aid or Fire Safety are advantageous.
• Relevant experience in safety or security is beneficial.

Responsibilities

• Support daily safety operations through patrols and access control.
• Oversee incident responses and life-safety measures.
• Assist in emergency preparedness and crisis management.

Skills

Communication skills

Teamwork

Crisis response

Wildlife handling

Education

Certificate in Security Management

Diploma in Occupational Safety & Health

Degree in Emergency Management

Job description

The Banjaran Hotsprings Retreat, an internationally recognized luxury 5-star wellness resort, invites passionate and dedicated individuals to join our team as Safety & Security Personnel. This role combines resort security operations and workplace safety responsibilities, ensuring a safe, secure, and well-managed environment for guests, associates, and property.

Key Responsibilities

• Support the daily safety and security operations of the resort, including perimeter patrols, access control, surveillance, incident response, and protection of guests, associates, and assets within the property.
• Oversee and assist in life-safety protection measures, including safeguarding guests and associates, responding to safety incidents, and supporting life-saving interventions such as first aid, emergency response, and evacuation procedures when required.
• Support wildlife monitoring and control measures within the resort environment, ensuring safe coexistence between guests and the surrounding natural habitat while responding appropriately to wildlife-related situations.
• Assist in emergency preparedness and crisis response operations, including participation in Emergency Response Team (ERT) and Crisis Management Team (CMT) procedures, drills, and real-time incident management.
• Monitor and assist in the operation, inspection, and maintenance coordination of fire safety systems and equipment, including fire alarm systems, fire suppression equipment, emergency exits, and evacuation readiness.
• Support guest safety response protocols, ensuring prompt and professional assistance to guests in situations involving safety concerns, medical emergencies, accidents, or security incidents.
• Assist in traffic management, movement coordination, and operational communications within the resort to ensure smooth and safe operational flow.
• Prepare and maintain daily operational reports, including incident reports, patrol logs, safety observations, and security documentation in accordance with departmental standards.
• Support departmental administration, including master key control, inventory and asset records, documentation of safety equipment, and other operational records.
• Maintain professional communication and strong working relationships with guests, colleagues, management, and external stakeholders while representing the resort with integrity and professionalism.
• Ensure strict compliance with all occupational safety and health requirements, security procedures, and company policies while performing assigned duties.
• Perform any additional duties or responsibilities assigned by management to support operational excellence, guest safety, and continuous improvement of the resort’s safety and security environment.

Requirements

Position Requirements

• Ability to work 5 days per week on rotating shift schedules, including weekends and public holidays as required by operational needs.
• Certificate, Diploma, or Degree in Security Management, Occupational Safety & Health, Emergency Management, Hospitality, or related fields is an advantage.
• Professional certifications such as First Aid, Occupational Safety & Health (OSH), Fire Safety, or other relevant safety qualifications will be considered an added advantage.
• Fresh graduates and early-career professionals are encouraged to apply. Relevant experience in safety, security, emergency response, or related operational roles will be beneficial.
• Prior exposure to hospitality, tourism, resort operations, or guest-service environments will be an advantage but is not mandatory.
• Demonstrated ability to respond calmly and effectively during emergencies, including incidents involving guest safety, medical situations, or security concerns.
• Ability to handle and manage wildlife encounters responsibly and safely, particularly within natural resort environments, while ensuring the safety of guests, associates, and wildlife in accordance with applicable guidelines.
• Strong communication, interpersonal, and teamwork abilities, with the capacity to interact professionally with guests, colleagues, and stakeholders.
• Basic familiarity with digital systems, reporting tools, and modern workplace technologies used for operational documentation and communication.
• Commitment to maintaining and developing relevant competencies, certifications, and professional standards in accordance with applicable laws, industry practices, and organizational requirements.