Returns & Order Traceability Specialist – Mandarin/English

Alcon; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

Alcon is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist in Malaysia. The role coordinates end-to-end return processing, validates eligibility and pricing, and ensures accurate invoicing and traceability across the China market, collaborating with Sales, Finance, and Operations.

Responsibilities emphasize compliance with SOPs, data integrity in SAP, and driving continuous improvement in return management and customer satisfaction.

Qualifications

• Bachelor's degree in relevant field (Business/SCM/Finance/Operations/Logistics) or equivalent.
• 3–5 years in Customer Service, OTC/Order Management, or related functions.
• Experience with return management, pricing, invoicing, and compliance is preferred.

Responsibilities

• Review and process return requests with required approvals.
• Validate eligibility, pricing, and documentation for returns.
• Coordinate with Sales/Finance/Order Processing for credits and invoices.
• Maintain SAP data for returns and ensure audit-ready records.
• Support reporting on return transactions and trends.

Skills

Customer Service

Data Validation

Traceability

Cross-functional

Detail-oriented

Education

Bachelor's Degree

Tools

SAP

Microsoft Excel

Microsoft Access

Job description

Alcon is seeking an Associate I, Customer Services Support - Return Order & Traceability Specialist in Malaysia. The role coordinates end-to-end return processing, validates eligibility and pricing, and ensures accurate invoicing and traceability across the China market, collaborating with Sales, Finance, and Operations.

Responsibilities emphasize compliance with SOPs, data integrity in SAP, and driving continuous improvement in return management and customer satisfaction.