Mandarin-Speaking Returns & Traceability Specialist

Alcon Laboratories Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking an Associate I, Customer Services Support - Return Order & Traceability (Mandarin Speaker) in Malaysia. You will manage end‑to‑end return requests, verify pricing, and ensure accurate credit note processing, aligning with SOPs and regulatory requirements.

You will collaborate with Sales, Finance, and Operations to resolve inquiries and maintain complete traceability of all return activities while delivering strong customer service.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Finance, Operations or related field.
• 3–5 years in Customer Service, Order Management, OTC/OTI or related roles.
• Mandarin and English language proficiency for cross‑functional collaboration.
• Experience with SAP order management and return processing.

Responsibilities

• Handle end‑to‑end return order processing with sales approval.
• Validate return eligibility, pricing, and documentation.
• Coordinate with Sales, Finance, and Order Processing for credits and invoices.
• Maintain accurate return records in SAP and ensure compliance.
• Support continuous improvement and reporting on return transactions.

Skills

Mandarin

English

Return management

Traceability

Data validation

Analytical thinking

Communication

Education

Bachelor's Degree in Business Administration

Tools

SAP

Microsoft Excel

Microsoft Access

Job description

Alcon Laboratories Malaysia Sdn Bhd is seeking an Associate I, Customer Services Support - Return Order & Traceability (Mandarin Speaker) in Malaysia. You will manage end‑to‑end return requests, verify pricing, and ensure accurate credit note processing, aligning with SOPs and regulatory requirements.

You will collaborate with Sales, Finance, and Operations to resolve inquiries and maintain complete traceability of all return activities while delivering strong customer service.