Retails Assistant (Based at Sri Gombak)

Lee's Frozen Food Sdn. Bhd.; Shah Alam; On-site; MYR 30,000 - 42,000; Full time

Job summary

Lee’s Frozen Food Sdn. Bhd. is seeking a Retail Assistant to act as the frontline ambassador, delivering warm customer service and keeping the outlet well-stocked and visually appealing.

You will support daily operations, maintain food safety standards, and assist with stock handling and checkout duties. The role requires at least 1 year in retail or customer-facing work, a customer-oriented attitude, and willingness to work at the Sri Gombak outlet, including weekends and holidays.

Qualifications

• At least 1 year of experience in retail, supermarket, frozen food, or customer-facing roles.
• Honest, responsible and customer-oriented attitude.
• Willing to work in Sri Gombak and on weekends/holidays.

Responsibilities

• Deliver excellent customer service by greeting customers and handling queries and complaints.
• Promote products, seasonal items and ongoing promotions to increase sales.
• Assist in inventory management, stock checks and placing orders when needed.
• Maintain attractive displays in freezers and service areas in line with planograms.
• Regularly check temperatures of display freezers and storage units and report deviations.
• Replenish shelves to ensure products are available and neatly presented.
• Report equipment defects or issues and assist with daily outlet operations.
• Handle cashier responsibilities, manage cash and digital payments accurately.
• Keep outlet clean, safe and hygienic in compliance with procedures.
• Perform other duties to support outlet success.

Skills

Customer service

Sales

Communication

Teamwork

Tools

POS system

Job description

Imagine what you could do here at Lee’s Frozen Food, where fresh ideas rise into extraordinary products that champion food equality for every Malaysian. Lee’s was born in 1962 when a couple welcomed their communities to their Kuala Lumpur shop, and has since grown to welcome over millions of customers in multiple countries in South East Asia. Every day, our leeders (don’t just manage daily operations) – they create a kind of wonder that transform how communities access affordable to good food at great price. Join Lee’s, and help us leave the world tastier and more equitable than we found it.

Mission Food Equality Requirements

Customer-First Mindset: Think and act as a customer, working backward to deliver exceptional experiences.

Adaptability: Thrive in a fast-paced, ever-changing environment with minimal supervision.

Multitasking & Innovation: Combine strategic thinking with a hands-on, outside-the-box approach.

Execution & Learning: Act quickly, learn fast, and stay committed to driving results.

The Difference You Will Make: As a Retail Assistant, you will be the frontline ambassador for Lee’s, providing warm and attentive customer service, keeping the outlet well-stocked and visually appealing, maintaining food safety standards, and supporting smooth daily operations. Whether assisting at the counter, handling stock, or preparing fresh cuts, your hands-on contribution will directly enhance customer satisfaction and help drive outlet performance.

Key Responsibilities

Deliver excellent customer service by greeting customers, addressing queries, handling complaints professionally, and ensuring a positive shopping experience

Actively promote products, seasonal items, and ongoing promotions to encourage purchases and increase sales

Assist in inventory management — monitor stock levels, place orders when needed, receive deliveries, and conduct regular stock checks

Maintain attractive and compliant product displays in freezers, chillers, and service areas according to the company’s planogram standards

Regularly check and record temperatures of display freezers, chillers, storage units, and report any deviations immediately

Replenish shelves and freezers proactively to ensure products are always available and presented neatly

Report any equipment defects, malfunctions (e.g., freezer/chiller breakdowns), or lost utensils promptly for urgent attention

For Butcher roles: Cut, slice, and trim meat products according to Lee’s retail standard cuts and quality guidelines

For Cashier roles: Handle cash, credit card, and digital payments accurately; assist customers during checkout; perform daily bill checks; manage cash float, ensure sufficient small change, and maintain accurate records while being accountable for any discrepancies

Keep the outlet clean, safe, hygienic, and organised at all times in compliance with company procedures, food safety rules, and regulations

Perform any other duties as assigned by superiors to support overall outlet success

Requirements

At least 1 year of relevant experience in retail, supermarket, frozen food, or customer-facing roles (fresh graduates will not be considered)

Honest, responsible, hardworking, and with a positive, customer-oriented attitude

Willing to work in Sri Gombak

Able to work on weekends, public holidays, and overtime as required

Preferably able to start work immediately or on short notice

Good command of Bahasa Malaysia (spoken and written); English and/or Mandarin is an added advantage

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How would you rate your Bahasa Malaysia language skills?

Millions of people depend on us every day for their affordable food.

Lee's is a global leader in selling, marketing, and distributing food and non-food products to restaurants, healthcare, educational facilities, hospitality businesses, and more. With a vast network, Lee's operates across Southeast Asia and internationally, providing its customers with a wide range of products and services. The company focuses on delivering quality products, innovative solutions, and excellent customer service to support the success of its clients in the food service industry.

Join us in our mission of food equality, where we strive to ensure every person has access to quality products at affordable prices

Millions of people depend on us every day for their affordable food.

Lee's is a global leader in selling, marketing, and distributing food and non-food products to restaurants, healthcare, educational facilities, hospitality businesses, and more. With a vast network, Lee's operates across Southeast Asia and internationally, providing its customers with a wide range of products and services. The company focuses on delivering quality products, innovative solutions, and excellent customer service to support the success of its clients in the food service industry.

Join us in our mission of food equality, where we strive to ensure every person has access to quality products at affordable prices

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