Retail Training & Development Lead

Senheng Electric (KL) Sdn Bhd; Hulu Kelang; On-site; MYR 70,000 - 110,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a Training & Development professional to analyse outlet staff needs and develop effective programmes. You will assess competency gaps, prepare materials and coordinate training across product knowledge, sales, customer service and SOP areas.

Responsibilities include tracking training impact, conducting follow-ups, and collaborating with Area Managers and outlet staff to drive continuous improvements.

Qualifications

• Degree in Business Administration, Secretarial, Management or equivalent.
• 3–5 years experience, preferably in Retail Training & Development.
• Proficient in Microsoft Office applications.

Responsibilities

• Perform Training Needs Analysis (TNA) by gathering data from outlets, KPI results, and feedback.
• Develop and implement targeted training programmes addressing competency gaps and performance gaps.
• Create training materials, assessments and practical exercises aligned with outlet operations.
• Coordinate product knowledge, sales, customer service, SOP training and on‑the‑job coaching.
• Track training effectiveness with pre/post assessments and performance metrics.
• Provide regular reports on training coverage, gaps and improvement actions.

Skills

Microsoft Office

Communication Skills

Financial Skills

Technology Skills

Confidentiality

Multitasking

Education

Degree in Business Administration, Secretarial, Management or equivalent

Job description

Senheng Electric (KL) Sdn Bhd is seeking a Training & Development professional to analyse outlet staff needs and develop effective programmes. You will assess competency gaps, prepare materials and coordinate training across product knowledge, sales, customer service and SOP areas.

Responsibilities include tracking training impact, conducting follow-ups, and collaborating with Area Managers and outlet staff to drive continuous improvements.