Retail Operations Manager — SOP, Training & AI Tools

Senheng Electric (KL) Sdn Bhd; Ampang Jaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a Retail Development Manager to standardize outlet operations across Malaysia and uplift SOP compliance, staff competency, and customer experience. You will shape training programs and inventories, ensuring consistent service quality across over 100 stores.

The role focuses on developing Area Managers, Outlet Managers and Sales Assistants, while leveraging digital tools and AI to optimize store performance and analytics.

Qualifications

• Degree in Business Administration, Secretarial Studies, Management, or an equivalent field.
• 3–5 years of relevant working experience, preferably in retail support, SOP management, and talent management.
• Strong communication and interpersonal skills.
• Good financial management and analytical skills.
• Proficient in relevant technology and digital tools.
• Strong personal management skills, including confidentiality, multitasking, time management, and attention to detail.

Responsibilities

• Create, maintain and improve the correct operational guidelines for all outlets.
• Set clear standards for store design, customer service, sales, staff behavior, stock handling and daily store routines, and ensure all outlets comply.
• Build, develop and monitor the skills of Area Managers, Outlet Managers and Sales Assistants, creating clear competency and career development standards for these positions.
• Ensure employees receive appropriate training, on-the-job coaching, performance assessments and certifications.
• Ensure new or renovated outlets are ready to operate with the right people, training, SOPs, stock, systems and customer experience.
• Set appropriate inventory targets, ensure adequate stock, monitor slow-moving stock and maintain product availability.
• Use and fully utilize all technology and AI tools to make retail operations easier, faster, more consistent and less dependent on manual work.

Skills

Communication skills

Interpersonal skills

Financial management

Analytical skills

Digital tools proficiency

Education

Bachelor's degree in Business Administration or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Senheng Electric (KL) Sdn Bhd is seeking a Retail Development Manager to standardize outlet operations across Malaysia and uplift SOP compliance, staff competency, and customer experience. You will shape training programs and inventories, ensuring consistent service quality across over 100 stores.

The role focuses on developing Area Managers, Outlet Managers and Sales Assistants, while leveraging digital tools and AI to optimize store performance and analytics.