Retail Performance & Insight Analyst

Senheng Electric (KL) Sdn Bhd; Ampang Jaya; On-site; MYR 30,000 - 54,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is seeking a capable operations support professional to monitor outlet performance across our retail network. You will update sales and productivity dashboards and compare actual results against targets to help drive improvements.

The role involves tracking KFA/KRA/OPP results, preparing weekly and monthly performance reports for management, and following up on problems with root-cause analysis.

Qualifications

• Degree in Business Administration, Secretarial, Management or equivalent.
• 1-2 years experience in retail support field (Measures results & drive improvement).
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and strong communication skills.

Responsibilities

• Update sales and productivity dashboards to track outlet performance and compare results against targets.
• Track KFA/KRA & OPP results and assess staff/outlet target achievement.
• Prepare weekly and monthly performance reports for management, highlighting trends.
• Follow up on performance problems with root cause analysis and deadline tracking.
• Monitor BA/Promoter performance and report programme results.
• Identify performance gaps by locating outlets with low sales/productivity.
• Track improvement projects using PDCA/Kaizen to measure effectiveness.
• Ensure actions are completed and ongoing issues are reported.

Skills

Microsoft Office

Communication Skills

Multitasking

Confidentiality

Education

Degree in Business Administration

Tools

MS Office Suite

Job description

Senheng Electric (KL) Sdn Bhd is seeking a capable operations support professional to monitor outlet performance across our retail network. You will update sales and productivity dashboards and compare actual results against targets to help drive improvements.

The role involves tracking KFA/KRA/OPP results, preparing weekly and monthly performance reports for management, and following up on problems with root-cause analysis.