Retail Ops & Training Coordinator

Senheng Electric (KL) Sdn Bhd; Kajang; On-site; MYR 36,000 - 54,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd seeks an Operations Support professional to ensure smooth retail operations and effective communication with outlets. You will coordinate training, maintain SOPs, and assist with new/outlet openings and digital tool implementation.

You will monitor stock, escalate issues, and report progress to the Head of Department, leveraging MS Office skills and strong communication throughout the retail network.

Qualifications

• Bachelor-level degree or equal in business/admin.
• Experience in retail support, SOP, and talent management preferred.
• Proficiency with Microsoft Office; strong communication and organization.

Responsibilities

• Prepare weekly operation briefings for outlets and share HQ updates.
• Establish structured channels for outlet feedback, issue escalation and resolution.
• Coordinate training, track attendance, tests and certification; follow up with staff.
• Maintain SOPs and training records; organize documents and manuals.
• Assist in preparing new/upgraded outlets; ensure training, stock, SOP, and systems readiness.
• Test and implement new digital tools; collect feedback from outlets on outcomes.
• Monitor stock reports, highlight shortages or excess stock, and report issues to HOD.

Skills

Communication Skills

Multitasking

Confidentiality

Education

Degree in Business Administration

Secretarial/Management qualification

Tools

Microsoft Office

Job description

Senheng Electric (KL) Sdn Bhd seeks an Operations Support professional to ensure smooth retail operations and effective communication with outlets. You will coordinate training, maintain SOPs, and assist with new/outlet openings and digital tool implementation.

You will monitor stock, escalate issues, and report progress to the Head of Department, leveraging MS Office skills and strong communication throughout the retail network.