Retail Store Manager - Eko Cheras

Menara Maxis; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Maxis seeks a Store Leader for the Maxis Centre (Eko Cheras) in Kuala Lumpur to drive exceptional customer experience and store performance.

You will oversee daily operations, motivate and develop the team, ensure service excellence, and manage inventory, cash handling, and compliance to deliver revenue growth.

Responsibilities

• Drive store performance to meet and exceed sales and service KPIs by monitoring daily metrics and guiding the team.
• Lead, coach, and develop the store team through regular training sessions and performance reviews.
• Manage store operations including inventory control, cash handling, and compliance checks with daily checklists.
• Execute sales and service strategies by training staff on product demos and upselling techniques.
• Ensure adherence to SOPs, security policies, and audit requirements through daily briefs and checks.
• Create a customer-centric environment by gathering feedback via surveys and implementing quick fixes to improve NPS.

Skills

Leadership

Coaching

Training

Customer service

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical? To lead the Maxis Centre (Eko Cheras), focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

• Drive store performance to meet and exceed sales and service KPIs (e.g., revenue targets, customer satisfaction scores) by monitoring daily metrics, implementing action plans, and motivating the team to achieve monthly goals.
• Lead, coach, and develop the store team through regular training sessions and performance reviews, fostering a positive culture that improves retention rates and individual target achievement.
• Manage store operations including inventory control (stock levels, replenishment), cash handling (daily reconciliations), and compliance checks, ensuring zero discrepancies and smooth daily functioning.
• Execute sales and service strategies by training staff on product demos and upselling techniques, enhancing customer experience scores and driving repeat visits and revenue growth.
• Ensure adherence to company SOPs, security policies, and audit requirements through daily checklists and team briefings, achieving 100% compliance in all internal audits.
• Create a customer-centric environment by gathering feedback via surveys and implementing quick fixes, resulting in improved Net Promoter Scores (NPS) and higher footfall.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people. The #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'.