Retail Store Leader: Sales, Ops & Team Coaching

Maxis; West Coast Division; On-site; MYR 50,000 - 90,000; Full time

Job summary

Maxis is seeking a capable store lead to help achieve sales and service targets across the retail floor. The role focuses on inventory control, cash handling, and ensuring SOP compliance while delivering a smooth customer journey.

You will coach and supervise store staff, maintaining a high-performance culture and stepping in for the HoMC when needed to ensure continuous store management and performance reporting.

Responsibilities

• Assist the HoMC in executing plans to meet and exceed store sales and service targets.
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs.
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture.
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues.
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management.
• Help monitor and report on store performance metrics to the HoMC.

Job description

Maxis is seeking a capable store lead to help achieve sales and service targets across the retail floor. The role focuses on inventory control, cash handling, and ensuring SOP compliance while delivering a smooth customer journey.

You will coach and supervise store staff, maintaining a high-performance culture and stepping in for the HoMC when needed to ensure continuous store management and performance reporting.