Retail Sales Operations Manager

Jobstreet Malaysia; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a capable Retail Operations Manager to lead and oversee the performance of all retail outlets across the network, driving sales, service quality, and operational excellence.

The role emphasizes coaching Outlet Supervisors, monitoring sales results, executing campaigns and local marketing initiatives, optimizing inventory, and ensuring brand standards and customer experience across all stores.

Responsibilities

• Lead and oversee the overall sales and operational performance of all retail outlets to achieve business objectives and ensure operational excellence.
• Provide leadership, coaching, and guidance to Outlet Supervisors and retail teams to drive performance, accountability, and alignment with company goals.
• Monitor, analyse, and report on outlet sales performance, identify business opportunities, and implement action plans to achieve sales targets.
• Develop, execute, and evaluate retail sales campaigns, promotional activities, and local marketing initiatives to increase sales and customer traffic.
• Analyse market conditions, competitor activities, and consumer buying behaviour to identify trends and recommend appropriate business strategies.
• Oversee the daily operations and administration of all retail outlets , ensuring efficient workflow and consistent service delivery.
• Ensure high standards of visual merchandising, store presentation, cleanliness, and overall outlet appearance in line with the company's brand image.
• Manage inventory across all outlets by maintaining optimal stock levels, ensuring stock accuracy, minimising stock loss, and reducing out-of-stock occurrences.
• Ensure full compliance with company policies, standard operating procedures (SOPs), and operational standards across all retail outlets.
• Oversee customer service standards by ensuring customer enquiries, feedback, and complaints are handled promptly, professionally, and effectively.
• Plan and manage retail manpower requirements, including staffing allocation, scheduling, attendance monitoring, and workforce optimisation.
• Conduct performance reviews, identify training and development needs, and support succession planning and career progression for retail employees.
• Foster a positive, collaborative, and high-performance working environment through effective communication, coaching, and employee engagement.
• Maintain up-to-date knowledge of retail best practices, industry developments, and emerging market trends to continuously improve retail operations.
• Undertake any other duties, projects, or responsibilities assigned by Management to support the overall business objectives.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Lead and oversee the overall sales and operational performance of all retail outlets to achieve business objectives and ensure operational excellence.

2. Provide leadership, coaching, and guidance to Outlet Supervisors and retail teams to drive performance, accountability, and alignment with company goals.

3. Monitor, analyse, and report on outlet sales performance, identify business opportunities, and implement action plans to achieve sales targets.

4. Develop, execute, and evaluate retail sales campaigns, promotional activities, and local marketing initiatives to increase sales and customer traffic.

5. Analyse market conditions, competitor activities, and consumer buying behaviour to identify trends and recommend appropriate business strategies.

6. Oversee the daily operations and administration of all retail outlets , ensuring efficient workflow and consistent service delivery.

7. Ensure high standards of visual merchandising, store presentation, cleanliness, and overall outlet appearance in line with the company's brand image.

8. Manage inventory across all outlets by maintaining optimal stock levels, ensuring stock accuracy, minimising stock loss, and reducing out-of-stock occurrences.

9. Ensure full compliance with company policies, standard operating procedures (SOPs), and operational standards across all retail outlets.

10. Oversee customer service standards by ensuring customer enquiries, feedback, and complaints are handled promptly, professionally, and effectively.

11. Plan and manage retail manpower requirements, including staffing allocation, scheduling, attendance monitoring, and workforce optimisation.

12. Conduct performance reviews, identify training and development needs, and support succession planning and career progression for retail employees.

13. Foster a positive, collaborative, and high-performance working environment through effective communication, coaching, and employee engagement.

14. Maintain up-to-date knowledge of retail best practices, industry developments, and emerging market trends to continuously improve retail operations.

15. Undertake any other duties, projects, or responsibilities assigned by Management to support the overall business objectives.