Retail Manager

Brotani Ventures; Kuala Lumpur; On-site; MYR 60,000 - 98,000; Full time

Job summary

Brotani Ventures in Malaysia is seeking an experienced retail operations leader to oversee daily operations across its Brotani retail outlets. You will manage and mentor outlet Team Captains and staff, drive sales performance and ensure our hospitality and customer service standards are consistently met.

You will monitor sales, analyze product performance, coordinate promotions with Marketing, and lead preparations for opening new outlets.

Responsibilities

• Oversee daily operations across Brotani retail outlets.
• Manage and lead outlet Team Captains and retail staff, ensuring discipline and high service standards.
• Own outlet sales performance and achieve monthly sales targets.
• Monitor sales performance daily/weekly/monthly and identify opportunities to increase revenue.
• Drive upselling, add-on sales and improve average transaction value.
• Monitor stock levels, wastage, and coordinate replenishment with Logistics.
• Support recruitment, training, onboarding and coaching of retail staff.
• Ensure marketing campaigns, promotions and new product launches are executed correctly at outlet level.
• Prepare weekly retail performance reports.
• Lead operational preparation for new outlet openings and expansion to 3 outlets.

Job description

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Oversee daily operations across all Brotani retail outlets.

Manage and lead outlet Team Captains and retail staff.

Own outlet sales performance and achieve monthly sales targets.

Monitor daily, weekly and monthly sales performance by outlet.

Analyse product sales and identify opportunities to increase revenue.

Drive upselling, add-on sales and average transaction value.

Manage staff scheduling, attendance, punctuality and discipline.

Recruit, train and onboard retail staff with the relevant team.

Conduct regular team coaching and performance reviews.

Maintain Brotani's customer service and hospitality standards.

Monitor and resolve customer complaints and feedback.

Maintain consistent guest experience across all outlets.

Ensure outlets maintain A-grade cleanliness and food safety standards.

Conduct and monitor daily opening and closing standards.

Control outlet wastage and investigate recurring wastage.

Monitor stock levels and prevent avoidable stockouts.

Coordinate outlet replenishment requirements with Logistics.

Verify incoming stock and report discrepancies.

Ensure proper FIFO, storage and product handling.

Ensure all products are prepared and presented according to Brotani standards.

Ensure Marketing campaigns, promotions and new product launches are executed correctly at outlet level.

Provide Marketing with customer and product feedback.

Coordinate with Production, Procurement and Logistics on outlet requirements.

Support B2B and event requirements where retail manpower or outlet resources are involved.

Lead operational preparation for new outlet openings.

Support recruitment, training, setup and launch of new outlets.

Ensure all outlet SOPs, policies and checklists are followed.

Conduct regular outlet audits and corrective actions.

Monitor Google and Grab reviews and improve customer experience based on feedback.

Prepare weekly retail performance reports.

Identify operational problems, propose solutions and follow through on corrective actions.

Build strong Team Captains who can independently manage their respective outlets.

Ensure consistent standards across all outlets as Brotani expands from 2 to 3 outlets.

Work closely with the Operations Lead to continuously improve retail performance and systems