Sales Associate, Aeon Kota Bahru

Crocs, Inc.; Malaysia; On-site; MYR 20,000 - 27,000; Full time

Job summary

Crocs, Inc. is seeking a Sales Associate to deliver exceptional experiences and provide world-class service in our stores. You will educate customers about our products, assist with in-store promotions, and support the team to achieve company goals and initiatives.

Ideal candidates have 1–2 years of retail experience, are 18 years or older, fluent in English, and able to work a rotating schedule including weekends and holidays. Crocs is an Equal Opportunity Employer valuing diversity.

Qualifications

• Minimum 1–2 years of retail experience.
• Must be 18 years or older and SPM/O Level or above.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Deliver outstanding service to customers using the CHARM model.
• Foster a positive team environment with suggestions and concerns.
• Assist in departments: consumer service, product knowledge, visual presentation.
• Support POS operations, stock replenishment, pricing and promotions.
• Collaborate with Store Management to improve sales KPIs.
• Follow Asset Protection and inventory procedures.

Skills

English fluency

Customer service

Retail POS systems

Microsoft Office

Team collaboration

Adaptability

Education

SPM / O Level

Tools

POS system

MS Word/Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail