Retail Sales and Operations Manager

CompAsia Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking a Regional Sales and Operations Manager to drive sales growth and enhance operational excellence. The ideal candidate will have over 10 years of retail operation experience, including retail management. Responsibilities include developing training programs and ensuring compliance with company policies. Perks include medical benefits, flexi allowance, and an employee purchase program.

Benefits

Medical

Dental

Sports (e.g., Gym)

Vision

Flexi Allowance

Employee Purchase Program

Qualifications

• Minimum 10 years of retail operation experience, especially 5 years in retail management.
• Ability to build strong connections across all stores in the region.
• Strong leadership skills to lead the staff to achieve team goals.

Responsibilities

• Drive regional sales growth and achieve targets.
• Develop and implement effective training programs.
• Ensure compliance with company policies and operational standards.
• Manage stock inventory and forecasting.
• Enhance customer engagement and loyalty.

Skills

Retail operation experience

Leadership skills

Customer engagement strategies

Sales analysis

Education

Degree in any discipline

Job description

Overview

The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. The role requires a results-oriented mindset and the ability to align regional goals with the organization’s objectives.

Responsibilities

1. Drive Regional Sales Growth and Achieve Targets
   
   
   
   • Analyse regional sales data to identify trends, strengths, and areas for improvement and work closely with the Head of Business Unit.
   
   
   • Set clear, measurable, and achievable sales targets for teams.
   
   
   • Foster collaboration among teams to share best practices and leverage cross-region insights.
   
   
   • Create and execute Device Sales, RenewNGo and BBTI with external parties (e.g., Government, Enterprise and SME).
   
   
   
   


2. Develop and Implement Effective Training Programs
   
   
   
   • Conduct a needs assessment to identify skill gaps among staff.
   
   
   • Create training modules focused on product knowledge, customer engagement, and sales techniques. Coordinate with Head of BU and HR to develop training.
   
   
   • Schedule regular evaluations to measure the effectiveness of the training and adjust as needed.
   
   
   • Identify high-potential employees and provide them with development opportunities.
   
   
   
   


3. Ensure Compliance with Company Policies and Operational Standards & Operational Excellence.
   
   
   
   • Work closely with Head of Business Unit to regularly communicate policies and updates to all staff.
   
   
   • Conduct periodic audits to ensure adherence to operational standards.
   
   
   • Provide training on compliance and address gaps proactively.
   
   
   • Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processes to streamline and improve customer experience.
   
   
   • Manage stock inventory and forecasting.
   
   
   
   


4. Customer Engagement: Develop strategies to increase customer engagement, loyalty, and retention through various marketing initiatives.

Qualifications

• Minimum a Degree in any discipline


• Minimum 10 years of retail operation experience, especially 5 years in retail management


• Ability to build strong connections across all stores in the region


• Strong leadership skills to lead the staff to achieve team goals

About the Company

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

Perks and benefits include Medical, Dental, Sports (e.g., Gym), Vision, Flexi Allowance, and an Employee Purchase Program.