Retail Operations Internship - October Intake

Xiaomi Technology; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Benefits offered by this job

Mentorship from experienced retail/man

Career growth opportunities

Global brand exposure

Job summary

Xiaomi Technology in Kuala Lumpur is seeking a proactive Retail Operations Intern to support daily store operations, analyze sales, and help improve store performance. This internship offers practical exposure to retail operations, customer experience and store management within a global electronics brand.

As part of the role, you will assist in monitoring store operations, support KPI tracking, and contribute to promotional campaigns while collaborating with sales, marketing and supply chain

Qualifications

• Final-year Bachelor’s or Master’s student in Business, Retail Management, Marketing, or related fields.
• Strong interest in retail operations, customer experience, and consumer electronics.
• Good communication skills in English (Mandarin or Bahasa Malaysia proficiency is an advantage).
• Proficiency in Microsoft Office; familiarity with data analysis tools or design software is a plus.
• Detail-oriented, proactive, and a strong team player.
• Prior experience in retail, customer service, or sales support is an added advantage.

Responsibilities

• Store Operations Support: Assist in monitoring and coordinating daily store operations across Xiaomi Stores and Authorized Stores.
• Sales & Performance Tracking: Support sales reporting, KPI tracking, and preparation of performance analysis reports.
• Customer Experience: Help ensure high-quality customer service standards and assist in resolving customer inquiries.
• Visual Merchandising: Assist in store display arrangements, promotional setups, and brand image enhancement.
• Event & Campaign Support: Contribute to the execution of retail marketing activities, product launches, and in-store promotions.
• Cross-Functional Collaboration: Work closely with sales, marketing, and supply chain teams to ensure smooth retail operations.
• Ad-Hoc Projects: Provide support for other operational tasks as required by the retail management team.

Skills

Communication skills

English proficiency

Team player

Retail operations

Education

Final-year Bachelor's or Master's student

Tools

Microsoft Office

Data analysis tools

Design software

Job description

We are looking for a proactive and detail-oriented Retail Operations Intern to support the retail management team in daily operations, sales analysis, and store performance improvement. This internship provides practical exposure to retail operations, customer experience, and store management, offering valuable insights into the consumer electronics industry.

Key Responsibilities

• Store Operations Support: Assist in monitoring and coordinating daily store operations across Xiaomi Stores and Authorized Stores.
• Sales & Performance Tracking: Support sales reporting, KPI tracking, and preparation of performance analysis reports.
• Customer Experience: Help ensure high-quality customer service standards and assist in resolving customer inquiries.
• Visual Merchandising: Assist in store display arrangements, promotional setups, and brand image enhancement.
• Event & Campaign Support: Contribute to the execution of retail marketing activities, product launches, and in-store promotions.
• Cross-Functional Collaboration: Work closely with sales, marketing, and supply chain teams to ensure smooth retail operations.
• Ad-Hoc Projects: Provide support for other operational tasks as required by the retail management team.

Job Requirements

• Final-year Bachelor's or Master's student in Business, Retail Management, Marketing, or related fields.
• Strong interest in retail operations, customer experience, and consumer electronics.
• Good communication skills in English (Mandarin or Bahasa Malaysia proficiency is an advantage).
• Proficiency in Microsoft Office; familiarity with data analysis tools or design software is a plus.
• Detail-oriented, proactive, and a strong team player.
• Prior experience in retail, customer service, or sales support is an added advantage.

What We Offer

• Practical exposure to retail operations in a global brand environment.
• Mentorship and guidance from experienced retail managers.
• Opportunity to contribute to real store campaigns and operational improvements.
• Dynamic and innovative work environment with career growth potential.