Retail Operations Associate: Grow Your Career & Skills

IKANO Handel Sdn Bhd; Kuching; On-site; MYR 22,000 - 36,000; Full time

Job summary

IKEA is seeking an Operations Associate to join our retail team in a dynamic store environment. You will deliver outstanding customer service, assist with stock replenishment and inventory accuracy, and help customers at self-checkout while resolving basic payment or operational issues.

The role offers exposure to Click & Collect, returns processing, and queue management, with opportunities to support IKEA Food operations when required. A proactive, detail‑oriented team player will thrive here.

Qualifications

• Passion for customer service and helping people.
• Friendly, reliable, and able to work well with others.
• Comfortable working in a fast-paced retail environment.
• Good attention to detail and ability to follow procedures.

Responsibilities

• Provide excellent customer service across different areas of the store.
• Support stock replenishment, inventory accuracy, and product availability.
• Assist customers at self-checkout and help resolve basic payment or operational issues.
• Support Click & Collect, customer collections, and queue management.
• Process customer returns according to company procedures.
• Help maintain a clean, safe, and well-organised shopping environment.
• Support IKEA Food operations with customer service and stock replenishment when required.
• Follow operational procedures, safety standards, and company requirements.
• Work across different operational areas based on business needs and priorities.

Tools

POS system

Inventory system

Job description

IKEA is seeking an Operations Associate to join our retail team in a dynamic store environment. You will deliver outstanding customer service, assist with stock replenishment and inventory accuracy, and help customers at self-checkout while resolving basic payment or operational issues.

The role offers exposure to Click & Collect, returns processing, and queue management, with opportunities to support IKEA Food operations when required. A proactive, detail‑oriented team player will thrive here.