Store Operations Leader: Customer Experience & Fulfillment

IKEA Gruppe; Kuching; On-site; Confidential; Full time

Job summary

IKEA Kuching is opening soon, and we are seeking an Operations Leader to guide and develop Operations Associates across Customer Experience and Fulfilment. You will coordinate daily activities for Goods Flow and Self-Checkout, ensuring readiness and strong product availability for customers.

Join a pioneering team focused on safe, efficient operations and a superb customer journey, with opportunities to drive continuous improvement and store performance.

Qualifications

• Experience leading operations teams in retail.
• Strong focus on customer experience and service.
• Ability to coordinate goods flow and self-checkout.
• Comfortable working in a fast-paced store environment.

Responsibilities

• Lead, coach and develop Operations Associates to build a competent, engaged and multi-skilled team.
• Coordinate daily operations across Goods Flow and Self-Checkout.
• Ensure the operation is ready for our customers, with good product availability and efficient ways of working.
• Plan and allocate people and resources according to customer flow, operational priorities and business needs.
• Coach co-workers on operational standards, customer service, safety and IKEA ways of working.
• Work closely with Commercial, IKEA Food and Business Navigation to optimise daily store operations and the customer experience.
• Monitor operational performance and take action to improve results.
• Act as Duty Manager during assigned shifts, coordinating the wider store operation and handling operational issues and customer escalations.
• Ensure compliance with IKEA policies, SOPs, Health & Safety, Security and Risk Management requirements.
• Continuously look for opportunities to simplify ways of working, improve productivity and create a better customer experience.

Skills

Leadership

Customer experience

Operational planning

Safety & compliance

Job description

IKEA Kuching is opening soon, and we are seeking an Operations Leader to guide and develop Operations Associates across Customer Experience and Fulfilment. You will coordinate daily activities for Goods Flow and Self-Checkout, ensuring readiness and strong product availability for customers.

Join a pioneering team focused on safe, efficient operations and a superb customer journey, with opportunities to drive continuous improvement and store performance.