Retail Expansion & Operations Manager

Tyeso Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Tyeso Malaysia Sdn Bhd is seeking a seasoned Retail Expansion Leader to drive the growth of our multi-site network in Malaysia. You will develop expansion strategies, optimise site selection and lead store managers across locations.

You will manage budgets and P&L, forecast financial performance and mentor teams to achieve high standards of service, merchandising and customer experience. Travel to sites as needed.

Qualifications

• 5+ years of experience in retail management, multi-site operations or retail expansion within the consumer products or retail sector.
• Proven track record of opening new retail locations and managing operations from launch to maturity.
• Strong financial acumen with demonstrated ability to manage P&L, budgets and forecasting.
• Excellent leadership and team management capabilities, with experience in recruiting, training and motivating retail teams.
• Strategic thinking to develop expansion plans and drive growth initiatives.
• Strong analytical and problem-solving abilities, with data-driven decision making.

Responsibilities

• Develop and execute comprehensive retail expansion strategies to identify new market opportunities and optimise site selection across multiple locations.
• Oversee day-to-day operations across the multi-site retail network, ensuring consistency in service delivery, merchandising standards and customer experience.
• Manage budgets, P&L responsibilities and financial forecasting for assigned stores and expansion projects.
• Lead and mentor multi-site store management teams, fostering a high-performance culture and staff development programmes.
• Implement operational policies, procedures and best practices for compliance and efficiency across locations.
• Monitor KPIs including sales targets, inventory, customer satisfaction and operational metrics.
• Coordinate with marketing, merchandising and supply chain to align retail strategies with company objectives.
• Conduct regular store audits and performance reviews, identifying improvement areas and corrective actions.
• Manage vendor relationships and negotiate contracts to optimise costs while maintaining quality.
• Report expansion progress and operational performance to senior leadership with data-driven insights.

Skills

Retail management

Multi-site operations

P&L management

Staff leadership

Strategic expansion planning

Data-driven decision making

Vendor and contract management

Stakeholder management

Analytical skills

Communication

Job description

Develop and execute comprehensive retail expansion strategies to identify new market opportunities and optimise site selection across multiple locations

Oversee day-to-day operations across the multi-site retail network, ensuring consistency in service delivery, merchandising standards and customer experience

Manage budgets, P&L responsibilities and financial forecasting for assigned stores and expansion projects

Lead and mentor multi-site store management teams, fostering a high-performance culture and driving staff development programmes

Implement operational policies, procedures and best practices to ensure compliance and efficiency across all retail locations

Monitor key performance indicators (KPIs) including sales targets, inventory management, customer satisfaction and operational metrics

Coordinate with marketing, merchandising and supply chain teams to align retail strategies with company-wide objectives

Conduct regular store audits and performance reviews, identifying areas for improvement and implementing corrective actions

Manage vendor relationships and negotiate contracts to optimise costs whilst maintaining quality standards

Report on expansion progress and operational performance to senior leadership, providing data-driven insights and recommendations

What we're looking for

5+ years of experience in retail management, multi-site operations or retail expansion within the consumer products or retail sector

Proven track record of successfully opening new retail locations and managing their operations from launch to maturity

Strong financial acumen with demonstrated ability to manage P&L, budgets and financial forecasting

Excellent leadership and team management capabilities, with experience in recruiting, training and motivating retail teams

Strategic thinking skills with the ability to develop expansion plans and drive business growth initiatives

Strong analytical and problem-solving abilities, with proficiency in using data to make informed business decisions

Excellent communication and stakeholder management skills, with the ability to liaise effectively across all levels of the organisation

Experience with retail management systems, inventory software and performance management tools

Knowledge of Malaysian retail market dynamics, consumer behaviour and retail compliance regulations is advantageous

Flexibility to travel between retail sites as required for operational oversight and expansion activities