Retail Enterprise Platform Reliability Engineer

Airswift; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Airswift is seeking an Enterprise Technology Engineer to ensure reliable, secure, and scalable enterprise platforms in a retail environment. You will support, implement, and continuously improve technology services, working with vendors and internal teams to sustain operational excellence.

Responsibilities include incident management, change coordination, and proactive performance monitoring across enterprise apps, network, and devices, including POS and forecourt tech, with a focus on stability

Qualifications

• Experience with Incident, problem, and change management.
• Familiar with Retail and Enterprise applications and related infrastructure.
• Knowledge of POS, Payment, and Forecourt systems is desirable.

Responsibilities

• Maintain stability, availability, and performance of enterprise solutions and services.
• Lead troubleshooting and coordinate resolution of incidents and problems.
• Support upgrades, patches, migrations, and change initiatives in line with ITIL practices.
• Collaborate with vendors and support teams to meet service levels and business needs.

Skills

Incident management

Problem solving

Change management

Troubleshooting

Scripting basics

Tools

Microsoft Azure

Azure DevOps (ADO)

Confluence

MDM (AirWatch/Intune)

Grafana

Splunk

TeamViewer

Bomgar

Power Automate

Job description

Airswift is seeking an Enterprise Technology Engineer to ensure reliable, secure, and scalable enterprise platforms in a retail environment. You will support, implement, and continuously improve technology services, working with vendors and internal teams to sustain operational excellence.

Responsibilities include incident management, change coordination, and proactive performance monitoring across enterprise apps, network, and devices, including POS and forecourt tech, with a focus on stability